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A
Anonymous
March 10, 2011
Question

RoboHELP 8.0.2 and windows 7.0

  • March 10, 2011
  • 1 reply
  • 3308 views

Hi all,

We're running RH8.0.2 and are on XP service pack 3. We're being asked to upgrade to windows 7.0 in the near future.

So does robohelp 8.0.2 run ok under windows 7.0 or are there any problems I should be aware of ?

Thanks

Steve

    This topic has been closed for replies.

    1 reply

    M
    M_Jha
    Participating Frequently
    March 11, 2011

    Hi,

    Officially the latest release of RoboHelp, Adobe RoboHelp 9 supports Windows7.

    Thanks

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    March 11, 2011

    RoboHelp 8 was also supported on Windows 7 but only on 32 bit machines.

    See www.grainge.org for RoboHelp and Authoring tips

    @petergrainge

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    EileenPalsson
    EileenPalsson
    Inspiring
    May 23, 2011

    Eileen

    Is it just your machine that has this problem or is it happening to your other authors and are they on different types of PC? I'm picking up on Gravenstein's point that the problem went away when she changed the video driver, at least until she then made other changes.

    I'm not trying to shift blame before anyone suggests that. It's just that while others have seen problems, things are working for most people which does make an environment or project problem more likely.

    Can your IT people put you on another different type of machine temporarily to see if that crashes with the same project? I appreciate it is not a five minute task but in the absence of anything else working, it might be preferable to switching to another HAT as that will take much longer.

    See www.grainge.org for RoboHelp and Authoring tips

    @petergrainge


    Thanks for your post back, Peter. My colleagues who have Win7 (32-bit) have the same problems. The one team member who has not yet switched from WinXP but works on the same projects with us does not have this problem. And I did not have any problems until I switched to from XP to Windows 7, though I'm working on the exact same projects as before.

    I can see the point that it could be a driver or something else on the Windows 7 PC that is causing it to crash. But in that case it seems to be a conflict with RH + RSC, because there are no crashes until I open RH8 + RSC.

    Enough people are having these problems that it seems like Adobe would want to figure out what is going on and let people know what the specific conflicts are. It's easy enough to switch to another driver or disable a specific Windows service or something. The hard part is figuring out what to change.

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