RoboHELP 8.0.2 and windows 7.0

Forum|Forum|15 years ago
March 10, 2011
1 reply
3309 views

Hi all,

We're running RH8.0.2 and are on XP service pack 3. We're being asked to upgrade to windows 7.0 in the near future.

So does robohelp 8.0.2 run ok under windows 7.0 or are there any problems I should be aware of ?

Thanks

Steve

This topic has been closed for replies.

M

M_Jha

Participating Frequently

Hi,

Officially the latest release of RoboHelp, Adobe RoboHelp 9 supports Windows7.

Thanks

Peter Grainge

Community Expert

RoboHelp 8 was also supported on Windows 7 but only on 32 bit machines.

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

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Captiv8r

Legend

Thanks for your post back, Peter. My colleagues who have Win7 (32-bit) have the same problems. The one team member who has not yet switched from WinXP but works on the same projects with us does not have this problem. And I did not have any problems until I switched to from XP to Windows 7, though I'm working on the exact same projects as before.

I can see the point that it could be a driver or something else on the Windows 7 PC that is causing it to crash. But in that case it seems to be a conflict with RH + RSC, because there are no crashes until I open RH8 + RSC.

Enough people are having these problems that it seems like Adobe would want to figure out what is going on and let people know what the specific conflicts are. It's easy enough to switch to another driver or disable a specific Windows service or something. The hard part is figuring out what to change.

Hi Eileen

Actually, if you are in a medium to large organization, the fact the same issues occur on your colleague's machines makes total sense because companies generally acquire hardware in bulk configurations. Further, they often have their own "stamp" or base configuration of the operating system so that all of them are identical. While this is great for support purposes, it can cause real headaches when chasing a problem such as this.

Question for you here. Is this a new PC for you? Or did they simply load up Windows 7 on existing PCs?

Cheers... Rick