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Question

RoboHelp 8 Crashes When Saving

Forum|Forum|15 years ago
July 16, 2010
2 replies
2978 views

System: Windows Vista, SP2, 3.4ghz P4, 2.5gb ram

RoboHelp 8.02

Hey, any help for this issue I'm experiencing would be very helpful.

I have a project started from scratch in RH8. On one particular help topic, anytime I try to save a change--no matter what the change--RH8 crashes, with the following error message:

"Adobe RoboHelp 8 has stopped working

A problem caused the program to stop working correctly. Please close the program."

There is a single button, labelled "Close the program."

The program is whited out, like it is typically unresponsive, and you can only click the button. RH8 of course closes and you lose all changes. I am using a master page and a modified default.css. Is there any kind of log that you can look at to see where the program crashes?

Appreciate any thoughts or ideas to fix this.

Rich

HTML

This topic has been closed for replies.

M

meKarla

Inspiring

I have a purse-sized desk calendar in which I note what I work on each day, what I need to do the next day, etc. I make tick marks in it each time RoboHelp crashes. Yesterday, there were 7 crashes. Today just the one so far. The CPD workaround that Peter G mentions sometimes works, but not always. It seems as though RoboHelp gets confused if I make too many changes before I click save. I had one project a few weeks ago that I had to rebuild from scratch because it just became unusable. "Scratch" meaning I started a new project, then imported everything, including creating the TOC by "importing" the old one. It took the better part of the day, but it no longer crashes. This project is, I think, just too darn big. (One "parent" and 10 "children" and numerous subfolders.) I am thinking of experimenting with changing the virtual memory size. I recall Authorware and Doc2Help were sensitive to RAM size (one needed it to be bigger, the other needed it be smaller; neither worked well with "system managed" size.)

OH, and I'm on RH 8.02, Windows 7, 64-bit, Intel dual core E7200, 2.53 GHz, 4Gb RAM (in case the Adobe developers are paying attention).

M

M_Jha

Participating Frequently

Hi meKarla,

I don't think RH8 is officially supported on Win 7 64 bit, but it should work. The latest release of RH9 supports Win 7 64 bit fully.

By big project, do you mean the folder structures only or with the no of topics and resources.

What is the size of the project in terms of topics, snippets and images?

Is it an upgraded project or created from scratch?

Thanks

Peter Grainge

Community Expert

From your website: http://www.grainge.org/pages/authoring/rh8/using_rh8.htm

No	Date	Credit	Item
26	28 Dec 2010	Duncan Baxter	RoboHelp 8 crashes on Windows 7. RoboHelp 8 is supported on Windows 7, both 32 bit and 64 bit. Most people are running it without problem and I have it installed on three 32 bit machines. The forums have a number of threads started by those who have had problems but I think Duncan's solution looks more definitive than some others. To quote Duncan, "I now have RoboHelp 8 working perfectly well in Windows 7. The issue was resolved by disabling all non-Microsoft Services in the 'Services' tab of the System Configuration. Follow this link if you want to see the full thread.

Thank you for pointing that out. It was my understanding at the time but subsquently I was advised that it was supported on 32 bit and should run OK on 64 bit, albeit not supported. I will correct that post.

With the volume of material on my site, it is difficult to ensure it is always correct.

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.

Peter Grainge

Community Expert

Have you tried deleting the CPD file and restarting RoboHelp to see if you can then edit this topic?

If not, don't open it but first run Update DHTML from the tools menu. Then open it and try editing.

If that doesn't work, try copying the content to a text file, deleting the topic and recreating it from the content of the text file.

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.

J

JGaf10311788

Inspiring

Hi,

I'm running RH 8.0.2.208, Webhelp

Win XP Pro 2002, SP3

RH is run locally on my computer, no server. All files are saved to my hard drive.

I, too, have the same problem with saving and crashing, only my issue is specific to one project (and with any topic in that project).

It saves OK when I add a new topic! (just a few words in a file) but when I want to modify a topic already existing in the project, it crashes.

I deleted the cpd file and tried again, nothing works. Interesting though......that when it crashes and closes, I re-open the topic and notice the changes I made were SAVED. So, it seems to be saving, but can't quite recover...

I've tried to modify/save a previous project, no issues.

I've tried to modify/save a sample project, no issues.

The project I'm having difficult with is a brand new project (not related to other projects except in css, skin and some images, but all new content) and is much smaller than the previous project I tested.

It worked fine yesterday when I added one new topic + 3 images. Today, I open RH to begin work again and can't save, but only when I work on an existing topic.

Are there any other things I can test or look for to find a cause and solution?

Jeff_Coatsworth

Community Expert

What's the path to the project? "Best practices" is something short like c:\projects\projectname\

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