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R
RA Oliver
Participant
July 16, 2010
Question

RoboHelp 8 Crashes When Saving

  • July 16, 2010
  • 2 replies
  • 2978 views

System: Windows Vista, SP2, 3.4ghz P4, 2.5gb ram

RoboHelp 8.02

Hey, any help for this issue I'm experiencing would be very helpful.

I have a project started from scratch in RH8. On one particular help topic, anytime I try to save a change--no matter what the change--RH8 crashes, with the following error message:

"Adobe RoboHelp 8 has stopped working

A problem caused the program to stop working correctly. Please close the program."

There is a single button, labelled "Close the program."

The program is whited out, like it is typically unresponsive, and you can only click the button. RH8 of course closes and you lose all changes. I am using a master page and a modified default.css. Is there any kind of log that you can look at to see where the program crashes?

Appreciate any thoughts or ideas to fix this.

Rich

This topic has been closed for replies.

2 replies

M
meKarla
Inspiring
February 10, 2011

I have a purse-sized desk calendar in which I note what I work on each day, what I need to do the next day, etc. I make tick marks in it each time RoboHelp crashes. Yesterday, there were 7 crashes. Today just the one so far. The CPD workaround that Peter G mentions sometimes works, but not always. It seems as though RoboHelp gets confused if I make too many changes before I click save. I had one project a few weeks ago that I had to rebuild from scratch because it just became unusable. "Scratch" meaning I started a new project, then imported everything, including creating the TOC by "importing" the old one. It took the better part of the day, but it no longer crashes. This project is, I think, just too darn big. (One "parent" and 10 "children" and numerous subfolders.) I am thinking of experimenting with changing the virtual memory size. I recall Authorware and Doc2Help were sensitive to RAM size (one needed it to be bigger, the other needed it be smaller; neither worked well with "system managed" size.)

OH, and I'm on RH 8.02, Windows 7, 64-bit, Intel dual core E7200, 2.53 GHz, 4Gb RAM (in case the Adobe developers are paying attention).

Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
February 11, 2011

Where is the project, local drive or network?

Is this with specific projects or any of them?

Do you get the same problem if you try with the sample projects?

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

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Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
July 17, 2010

Have you tried deleting the CPD file and restarting RoboHelp to see if you can then edit this topic?

If not, don't open it but first run Update DHTML from the tools menu. Then open it and try editing.

If that doesn't work, try copying the content to a text file, deleting the topic and recreating it from the content of the text file.

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

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J
JGaf10311788
Inspiring
July 13, 2011

Hi,

I'm running RH 8.0.2.208, Webhelp

Win XP Pro 2002, SP3

RH is run locally on my computer, no server.  All files are saved to my hard drive.

I, too, have the same problem with saving and crashing, only my issue is specific to one project (and with any topic in that project).

It saves OK when I add a new topic! (just a few words in a file) but when I want to modify a topic already existing in the project, it crashes.

I deleted the cpd file and tried again, nothing works. Interesting though......that when it crashes and closes, I re-open the topic and notice the changes I made were SAVED. So, it seems to be saving, but can't quite recover...

I've tried to modify/save a previous project, no issues.

I've tried to modify/save a sample project, no issues.

The project I'm having difficult with is a brand new project (not related to other projects except in css, skin and some images, but all new content) and is much smaller than the previous project I tested.

It worked fine yesterday when I added one new topic + 3 images.  Today, I open RH to begin work again and can't save, but only when I work on an existing topic.

Are there any other things I can test or look for to find a cause and solution?

Jeff_Coatsworth
Community Expert
Jeff_CoatsworthCommunity Expert
Community Expert
July 13, 2011

What's the path to the project? "Best practices" is something short like c:\projects\projectname\

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