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A
Anonymous
March 12, 2012
Question

Robohelp 8 crashing after daylight savings time change?

  • March 12, 2012
  • 1 reply
  • 969 views

My project was working just fine on Friday. We changed the clocks over the weekend for daylight savings time and today when I open my project, it crashes every time. I tried deleting the CPD file and re-opening it and when I did, it didn't crash but a lot of my topics were missing. That wasn't acceptable, so I looked through the forum for some ideas and some one mentioned the correlation between crashes and the daylight savings time change. So, I changed the date on my computer to before DST and voila, my project no longer crashes. This is a workaround in a pinch but is there a way to permanently fix this? I can't keep changing the clock every time I want to use RoboHelp.

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1 reply

Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
March 13, 2012

A suggestion has been made to me that maybe the issue is your PC is now out of sync with your network. Did the network not get reset?

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

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A
Anonymous
March 13, 2012

Okay, I had my IT person help me to ensure that the PC is in sync with the network. Robohelp still crashes using today's date.

I purchased an upgrade to RoboHelp9 so hopefully that will eliminate the problem. I would still like to know how to fix this in case it happens again in the fall when we change the clocks again and while I wait for the upgrade software.

A
Anonymous
March 13, 2012

I was replying to j*davis who said that following undocking and redocking all was well. It may have fixed the problem permanently, it may not, hence my reply.

Jerky cursor behaviour can be a sign the project CPD had got too big and needs to be deleted. If you don't have the 802 patch applied, download it before working on any more projects.

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge


Oh, I see! Where can I find the 802 patch?

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