RoboHelp 8 crashing with SQL Server Express error

Forum|Forum|16 years ago
June 25, 2009
1 reply
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RoboHelp 8 appears to start up and run, but then hangs after the project is loaded.

When I first recreate a project and open it in RoboHelp 8, I can work with it, and then generate it. Once the project has been generated, however, RoboHelp hangs and deletes numerous .html files from the source directories on my hard drive.

Error message:

The Event Viewer message says:

The SQL Server (SQLEXPRESS) service terminated with service-specific error 17051 (0x429B).

What I've tried so far:

Deleted the .xpj file and recreated the project by copying in an .xpj file from an earlier project. Project appears to run until after it's generated. Once it's generated, RoboHelp hangs and deletes .html files.

Deleted the .cpd file

Uninstalled and reinstalled RoboHelp 8

This topic has been closed for replies.

RoboColum_n_

Legend

Hold on! You seem to have RH installed over a network. Is that correct? If so, not only is this against the licence agreement but I'm also not surprised you are running into problems. RH must be installed on a local PC. You can always backup your source files to a network drive if this is what you are concerned with.

Read the RoboColum(n) for mutterings on RoboHelp, Technical Communication Suite and technical communication.

A

Anonymous

RoboHelp is not installed over a network. Technical Suite 2 is installed on my local hard drive with a fully legal, paid-for license.

Captiv8r

Legend

Yes, I've read several posts about similar issues. I am experiencing the same problem -- RoboHelp works fine until a project is generated, then hangs afterward and deletes source files. None of the possible reasons from the other posts fit my circumstances, however.

Just before this happened, I had updated an older project in RH 7, and then worked in a different project in RH 8. The crashes began after that. Maybe this is an incompatibility problem with earlier versions of RoboHelp?

The xpj file is now corrupt -- RH 8 can't recognize it.

I created an entirely new project from scratch with only a few imported topics and 2 template files -- all was well. Then I generated the project, closed and reopened RoboHelp. Crash.

Hi there

Personally, I'd be heavily scrutinizing exactly WHERE you are generating the files to. I'm getting a sense that maybe this is part of the issue.

By default it should be generating to a specific folder inside the !SSL!. I personally don't recommend changing that unless you have good reason to do so, but you may point that anywhere.

Can you post a screen capture of the first page of the generation wizard? Please insert using the Camera icon as shown below.