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A
Anonymous
June 25, 2009
Question

RoboHelp 8 crashing with SQL Server Express error

  • June 25, 2009
  • 1 reply
  • 1973 views

RoboHelp 8 appears to start up and run, but then hangs after the project is loaded.

When I first recreate a project and open it in RoboHelp 8, I can work with it, and then generate it. Once the project has been generated, however, RoboHelp hangs and deletes numerous .html files from the source directories on my hard drive.

Error message:

The Event Viewer message says:

The SQL Server (SQLEXPRESS) service terminated with service-specific error 17051 (0x429B).

What I've tried so far:

Deleted the .xpj file and recreated the project by copying in an .xpj file from an earlier project. Project appears to run until after it's generated. Once it's generated, RoboHelp hangs and deletes .html files.

Deleted the .cpd file

Uninstalled and reinstalled RoboHelp 8

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    1 reply

    RoboColum_n_
    RoboColum_n_
    Legend
    June 25, 2009

    Hold on! You seem to have RH installed over a network. Is that correct? If so, not only is this against the licence agreement but I'm also not surprised you are running into problems. RH must be installed on a local PC. You can always backup your source files to a network drive if this is what you are concerned with.

    Read the RoboColum(n) for mutterings on RoboHelp, Technical Communication Suite and technical communication.

    A
    Anonymous
    June 25, 2009

    RoboHelp is not installed over a network. Technical Suite 2 is installed on my local hard drive with a fully legal, paid-for license.

    A
    Anonymous
    June 25, 2009

    Hi, MDBennet

    I hope I'm not creating a wild goose chase here, but what is nagging me is why it is throwing an SQL Server Express error in the first place.

    To my knowledge, the RH authoring client does not use SQL Server Express.

    However, if authors elect to use the optional RoboSource Control, they often use SQL Server Express (the MS freebie) for the database that serves RoboSource Control. You mentioned that this RH 8 project originated in RH 7. I was wondering if the original project was somehow part of RoboSource Control and perhaps some references/links to that source control came in as artifacts from that project are conflicting with the new project?

    Couple other questions. When you say Event Viewer I'm assuming you're referring to the Windows Event Viewer and not referring to the Output View text in RH itself. Also, could you clarify "copying in an .xpj file." Normally you would not copy an .xpj file from one project to another. You would simply back up the project and open the .xpj in RH 8 and be good to go.

    Just grasping here...

    John


    Yes, I am referring to Microsoft Administrative Tools > Event Viewer.

    I am not using RoboSource Control. I do not even have it installed. I am using SourceGear Vault for source control.

    By copying an xpj file -- I mean that I had a nearly duplicate project that appeared to be working correctly in RoboHelp (all of my projects have the same name, but are in separate version folders). After my newer project crashed, I "rebuilt" the newer project by copying the xpj file from the first folder into the second folder (all of the project naming conventions are the same between projects). I opened the newer project (using the copied xpj file), and imported the new .htm and .hts files into the project. All was well until I generated the project.

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