Robohelp 8 File Publishing Issues

[Andre_Barriault]

I’ve recently had to transfer my work to another Robohelp 8 user in my department.

I’ve copied all of the necessary files and folders needed to this person. She is then able to open the project and update it as necessary, but an issue arises when she attempts to publish the files to our server (we don’t experience any issues when we’re generating the primary layout).

As soon as she attempts to publish the file (after Generate Primary Layout) she gets the following error message:

“Robohelp 8 failed to create file: bkg_toc_metal.gif”

What I don’t understand is that she’s using the exact same files that I've been using, and I don't have any issues publishing to the server with them.

Is there a better way of sharing projects between Robohelp 8 users? (we currently copy the file folders to a USB drive and then access these files on her machine). I haven’t been able to find other way to export the project.

We are both using the same version number of Robohelp 8 (8.0.2.208)

Any help would appreciated!

-André

[Jeff_Coatsworth]

Without using source control, the best way is described on Peter Grainge's site with projects zipped up on the network drive and unpacked to be worked on locally. Part of your problem may be the USB method that you're using - try putting the project on their C:\projects\project_name\ folder and working with it there.

[Andre_Barriault]

At the moment, I'm copying my local project folder to USB to copy on her local project folder. The USB drive only asks as the file transfer mechanism for the moment.

What bothers me is the fact that it's the exact same files. I'm just opening the project on a different machine.

I will take a look at Peter Grainge's solution and post my results later.

Thanks again.

[Peter Grainge]

In theory you can copy and paste between drives and most times it works fine. Sometimes though we see people having problems that go away when they zip the project and move that. No logical reason but it works.

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See www.grainge.org for RoboHelp and Authoring tips

@petergrainge