RoboHelp 8 for Word not installed with RoboHelp HTML?

My workplace just upgraded from RoboHelp Office 5x to RoboHelp 8. Come to find out, *all* that was installed was RoboHelp 8 HTML. The RoboHelp 8 for Word part of the application was not installed.

The department responsible for software installations says that they don't have the RoboHelp 8 Word program--that it didn't come with the RoboHelp download. They are insisting that it's not available, and will probably have to be purchased separately.

Has anyone else installed a volume license from a download?

• If so, were the HTML and Word portions of the program both available?
• Did both parts of the application install (HTML and Word)?
• If one installer was used, was the the RoboHelp 8 for Word portion missing? (I.e., is this a bug?) Or did you get the whole thing?
• If more than one installer was used, were the components downloaded in separate installation files? (Could someone have missed an installation file, in other words?)

FYI, please, I don't need all the advantages and reasons why I should use HTML Help or WebHelp instead. I work for a government agency, and need to just generate WinHelp to replace an existing Help file, not make everyone change a whole bunch of stuff to use WebHelp or a CHM file.  I need WinHelp output from Word. And, one more thing: I do not have administrator access on my PC either. 

Feedback, experiences, and suggestions welcome. Thanks in advance for your help!

Di