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R
Robo_Newbie
Participant
July 6, 2010
Answered

RoboHelp 8 runs slow when using network drive...

  • July 6, 2010
  • 3 replies
  • 995 views

I have several users at my business that have upgraded from RoboHelp X5 to RoboHelp 8. They are reporting that when they work on projects which are housed on a network drive, RohoHelp performs very slowly (which never seemed to happen before with X5). I have read on several forums that RoboHelp should only be used with projects that are on the local drive, but I cannot find any official recommendation from Adobe about this, nor have I found any explanation as to why the network drive doesn't work well. Has Adobe every officially commented on this, and does anyone know why network drive performance is so lousy? Is there anything that can be done to allow my users to keep on utilizing their network drive without the poor performance? Thanks in advance for any help you folks can provide, I am stumped.

    This topic has been closed for replies.
    Correct answer johndaigle

    Hi, and welcome, Robo_Newbie

    You're about to become Robo_Oldie real quick

    Your RoboHelp projects MUST live on a local drive. You can archive them on a network, but NEVER actually open and edit while they are on the network.

    The two reasons most people incorrectly assume they should be on the network is because you want to share with other authors and you want to back them up in case your hard drive crashes. Those are valid reasons, but it doesn't work because the .CPD (an Access database cache file) typically becomes corrupted - not to mention the perfomance issues related to LAN latency.

    So what most of us do is to either use the free RoboSource Control that comes with RoboHelp or to work out a manual routine of copying your current work to a LAN for safekeeping and establishing a routine with the other authors on who will work on what, when.

    Sorry to break the bad news. That's the reality.

    John Daigle

    Adobe Certified RoboHelp and Captivate Instructor

    www.showmethedemo.com

    3 replies

    R
    Robo_NewbieAuthor
    Participant
    July 6, 2010

    Thank you both for these quick replies! My users will be disappointed to know that their method of using the network drive as they have in the past will no longer work. But that appears to be the fact of the matter. Well, we will perhaps have to utilize one of the suggested methods for sharing files amonst users. Again, thanks for the fast replies, this has been most helpful. I am marking this question as "answered".

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    July 6, 2010

    Snippet 120

    http://www.grainge.org/pages/snippets/snippets.htm

    See www.grainge.org for RoboHelp and Authoring tips

    @petergrainge

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    johndaigle
    johndaigleCorrect answer
    Legend
    July 6, 2010

    Hi, and welcome, Robo_Newbie

    You're about to become Robo_Oldie real quick

    Your RoboHelp projects MUST live on a local drive. You can archive them on a network, but NEVER actually open and edit while they are on the network.

    The two reasons most people incorrectly assume they should be on the network is because you want to share with other authors and you want to back them up in case your hard drive crashes. Those are valid reasons, but it doesn't work because the .CPD (an Access database cache file) typically becomes corrupted - not to mention the perfomance issues related to LAN latency.

    So what most of us do is to either use the free RoboSource Control that comes with RoboHelp or to work out a manual routine of copying your current work to a LAN for safekeeping and establishing a routine with the other authors on who will work on what, when.

    Sorry to break the bad news. That's the reality.

    John Daigle

    Adobe Certified RoboHelp and Captivate Instructor

    www.showmethedemo.com

    John DaigleAdobe Certified RoboHelp and Captivate InstructorNewport, Oregon
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