The problem:RH9 has started to crash after i move about the 2nd folder of topics. it can be 1 or more topics in the folder and it still crashes.Upon restart the old location contains the original topics but with broken links; the new location contains just the moved and empty folder.In Windows (on disk) the new location contains the correct files, but requires me to "import" the files or use "tools-->resolve broken links" to fixrandom folders have been removed from RH9 - but exist on diskSteps taken:uninstalled RH7, RH8 & RH9 completely (as RH9 has no "repair" feature which is disheartenting)Re-installed RH9Updated to latest version available on Adobe's siteRunning correct Service PackQuestions:Is there a Preferences file I could trash and replace?Has anyone else had this problem?Any ideas?Thanks in advance.--bill

E

eneego_2011

Participating Frequently

Question

Robohelp 9.0.1.232 crashes when moving folders

Forum|Forum|14 years ago
December 3, 2011
2 replies
2207 views

The problem:

RH9 has started to crash after i move about the 2nd folder of topics. it can be 1 or more topics in the folder and it still crashes.
Upon restart the old location contains the original topics but with broken links; the new location contains just the moved and empty folder.
In Windows (on disk) the new location contains the correct files, but requires me to "import" the files or use "tools-->resolve broken links" to fix
random folders have been removed from RH9 - but exist on disk

Steps taken:

uninstalled RH7, RH8 & RH9 completely (as RH9 has no "repair" feature which is disheartenting)
Re-installed RH9
Updated to latest version available on Adobe's site
Running correct Service Pack

Questions:

Is there a Preferences file I could trash and replace?
Has anyone else had this problem?
Any ideas?

Thanks in advance.

--bill

This topic has been closed for replies.

Peter Grainge

Community Expert

How are you moving the topics?

Are you doing so via Project Manager (correct) or in Windows Explorer (will cause exactly this problem)?

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

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E

eneego_2011Author

Participating Frequently

Also, wanted to mention that I noticed several of the folders/topics have "Map ID" problems (see attachement). I do not use this as part of my help creation, but wonder if it's somehow related. Additionally, I don't even have the bandwith to quickly grasp what's being asked of me here (as I rush to fix the bleeding in RH9 and meet tomorrow's deadline!)

Any help would be certainly appreciated.

Captiv8r

Legend

Hi there

A thought popped into my mind about this. I'm wondering if you could avoid the issue by working as follows:

Instead of wholesale moving folders, try creating new folders in the desired locations. Then move topics from folder to folder. Once the old folder is empty, delete it.

Might be worth trying.

Cheers... Rick

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Captiv8r

Legend

Welcome to our community

Can you please click File > Rename Project and take a screen capture of the dialog you see? Please post the screen capture into this thread using the forum interface.

Don't actually follow through with the renaming. Just get the dialog open so you can grab it. Then cancel.

Cheers... Rick

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E

eneego_2011Author

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screen capture of rename screen:

here you go rick!

thanks!

Captiv8r

Legend

Hello again

Well frapdoodle!

I say that because I was fully expecting to see a drive letter other than C in that dialog. (RoboHelp projects are notorious for causing bad things to happen when you store them on the network)

The only other thing that comes to mind is that perhaps you might try creating a folder closer to the root of the C drive. Perhaps C:\Projects. Then copy your folder to this folder and see how it goes.

Do any of the files involved use characters other than a-z, A-Z, 0-9 or an underscore? If so, that could cause problems too.

Cheers... Rick

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