Skip to main content
Known Participant
October 19, 2011
Question

RoboHelp 9 - Activated or not?

  • October 19, 2011
  • 1 reply
  • 722 views

Hi,

I recently installed RoboHelp 9 on a machine that is not connected to the Internet. I am confused as to whether it is activated or not. When I open a project, I am given a dialog with the option to register 9 (which I always skip). I know there is a difference between activation and registration. The Deactivate option is grayed out on the Help menu.

Basically I need to know whether I will be able to continue using RoboHelp 9 after 30 days. Again, my machine is not connected to the Internet, and connecting is not an option. Otherwise, I have no need for this product.

    This topic has been closed for replies.

    1 reply

    Captiv8r
    Legend
    October 19, 2011

    Hi there

    Assuming you have a valid license, you will likely need to contact Adobe support and I believe they have a capability to take your information and provide you a code for manual activation.

    Cheers... Rick

    Helpful and Handy Links

    RoboHelp Wish Form/Bug Reporting Form

    Begin learning RoboHelp HTML 7, 8 or 9 within the day!

    Adobe Certified RoboHelp HTML Training

    SorcerStone Blog

    RoboHelp eBooks

    LuxxieAuthor
    Known Participant
    October 19, 2011

    Yes, I have a valid license. But this is where my confusion lies. I'm not being prompted to activate, just register. And it says explicitly on Adobe's website that you have no choice but to activate online. So again, I don't know if it's activated or not.

    Jeff_Coatsworth
    Community Expert
    Community Expert
    October 19, 2011

    Contact Support - they can get you activated without being connected. They run into this with installs of FrameMaker all the time that are inside government Defense Ministries and defense industry contractors that are cut off from the outside world for security.