Robohelp 9 Adobe Air Browser Based Help not rendering on IIS Server 7.5

[jmwarren2012]

Hello everyone,

I'm having an issue where the output (Adobe Air browser based help) is not rendering properly on the IIS Server 7.5 that it is published to.

I have updated the icons in the skin, and when viewed locally the site works fine. When it is published to the webserver the new icons do not show up, and the banner does not render in the new color. The site is using the unipane adobe air browser based help template.

I've had the dev team restart the webserver twice, and for some reason the flash object simply won't update.

Anyone else see this before?

Thanks,

Jerry

[Peter Grainge]

See http://www.grainge.org/pages/snippets/snippets.htm#air

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See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

[jmwarren2012]

Thanks Peter,

I checked the option, and republished, but no change in the issue. Viewed locally everything renders correctly, but when viewed from the webserver it is incorrect. I even deleted everything in the web directory to ensure nothing was there before publishing. I'll see if I can get them to restart the server again to see if it takes effect.

Thanks again,

Jerry

[Peter Grainge]

I'm thinking Item 2 is what you should be looking at, not Item 1.

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See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

[jmwarren2012]

Thanks Peter,

I made the switch in the file, and republished to the webserber. The site still does not render correctly. I'm not sure what else to try.

[Peter Grainge]

Regrettably neither am I. You may want to try RoboHelp Tech Support. Make sure you select the right options for RoboHelp support.

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See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

[Captiv8r]

Hi Jerry

If memory serves, Browser Based AIRHelp uses Flash elements like FlashHelp does. I recall a few years ago that FlashHelp had the same issues on some servers. Further, if memory serves, the fix was to ask your web server folks to tweak the server by adjusting the MIME types so it will properly serve Flash items.

Adobe used to have a KB article on this. Unfortunately, time seems to have caused it to evaporate. Grrrrr

Cheers... Rick

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[jmwarren2012]

Thanks Rick,

I'll give this a shot, and let you guys know how this works out.

Thanks!

Jerry

[jmwarren2012]

Hey Rick,

Do you happen to remember what needed to be tweaked? We have the MIME type installed for .SWF files, and it's still not updating it properly when I publish. Do you know what setting within that MIME type neede to be edited?

Thanks!

Jerry