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jmwarren2012
Known Participant
June 12, 2012
Question

Robohelp 9 Adobe Air Browser Based Help not rendering on IIS Server 7.5

  • June 12, 2012
  • 1 reply
  • 1470 views

Hello everyone,

I'm having an issue where the output (Adobe Air browser based help) is not rendering properly on the IIS Server 7.5 that it is published to.

I have updated the icons in the skin, and when viewed locally the site works fine. When it is published to the webserver the new icons do not show up, and the banner does not render in the new color. The site is using the unipane adobe air browser based help template.

I've had the dev team restart the webserver twice, and for some reason the flash object simply won't update.

Anyone else see this before?

Thanks,

Jerry

    This topic has been closed for replies.

    1 reply

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    June 12, 2012

    See http://www.grainge.org/pages/snippets/snippets.htm#air

    See www.grainge.org for RoboHelp and Authoring tips

    @petergrainge

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    J
    jmwarren2012Author
    Known Participant
    June 12, 2012

    Thanks Peter,

    I checked the option, and republished, but no change in the issue. Viewed locally everything renders correctly, but when viewed from the webserver it is incorrect. I even deleted everything in the web directory to ensure nothing was there before publishing. I'll see if I can get them to restart the server again to see if it takes effect.

    Thanks again,

    Jerry

    J
    jmwarren2012Author
    Known Participant
    July 18, 2012

    Hi Jerry

    If memory serves, Browser Based AIRHelp uses Flash elements like FlashHelp does. I recall a few years ago that FlashHelp had the same issues on some servers. Further, if memory serves, the fix was to ask your web server folks to tweak the server by adjusting the MIME types so it will properly serve Flash items.

    Adobe used to have a KB article on this. Unfortunately, time seems to have caused it to evaporate. Grrrrr

    Cheers... Rick

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    Hey Rick,

    Do you happen to remember what needed to be tweaked? We have the MIME type installed for .SWF files, and it's still not updating it properly when I publish. Do you know what setting within that MIME type neede to be edited?

    Thanks!

    Jerry

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