Skip to main content
A
Anonymous
November 2, 2012
Question

Robohelp 9 Chinese output

  • November 2, 2012
  • 2 replies
  • 2201 views

Hi,

I am working on a Chinese language help file. I have an issue while generating chm output, using the Robohelp source files. I am using Robohelp 9.

  • If a file name is in Chinese font, in the chm output the content of the htm file is not displayed. Output is as follows:

       This program cannot display the webpage

  • But if I change the file name to English, the content(Chinese)  is displayed in hte chm file, as in the source htm files.

  

Please let me know, how to solve this issue. Thanks in advance.

NOTE: I used the same source files and generated a Web Help output, which has come out well.

This topic has been closed for replies.

2 replies

Priyank Shrivastava.
Community Manager
Priyank Shrivastava.Community Manager
Community Manager
November 8, 2012

Hi Sai,

Have you change the language Project Settings to Simplified chienese. If not go to File>Project Settings and change the language and then generate the help file.

Hope this helps.

Thanks

Priyank

Thanks, Priyank Shrivastava
RoboColum_n_
RoboColum_n_
Legend
November 2, 2012

Right to left languages are not supported in RoboHelp 9. There is a workaround for WebHelp as listed here but it has not been tested with CHM files.

A
Anonymous
November 8, 2012

This is not answer for my question. Chinese language is in LEFT to RIGHT format.

A
ASnyder28
Known Participant
March 18, 2013

Hi,

The info from the above link is useful. But it is not related to my question. Hence, I am giving a detailed picture of my problem, once again.

  • If the htm source file name is in Chinese font, the chm output of the htm file is not displayed. Output is as follows:         

         

    • Here you can see that my system is not able to recognise the chinese characters. Even in the left side TOC column the file names are displayed as question marks (????) in place of chinese characters.

  • But if I change the htm file name to English, the content(Chinese) is displayed as in the source htm file.
    • For example see the following image:

      Here the Chinese content is displayed as in the htm source file for the topic, whose file name is changed to English. For example, the output of the topic Test (marked with a red arrow), is displayed as in the above image.

NOTE: I used the same source files and generated a Web Help output, which has come out well. The content both in the TOC and reading pane, is displayed as in the HTM source files of RoboHelp.

Also note that  the Operating System language, in my system is US (English).

Please let me know, how to solve this issue.    Thanks in advance. 


Hi MURALIDHAR,

I had the same issue in Japanese. I don't know how you are getting your content into RoboHelp, but we use FrameMaker. It has everything to do with the names of the topics, it seems. Here is how I resolved this issue for us.

  1. Select File| Project Settings.
  2. Click Edit next to Edit conversion settings for FrameMaker documents.
  3. Select Other Settings.
  4. From the Topic Name Pattern drop-down select list, select <$filename_no_ext><n>.
  5. Click OK.
  6. Click Apply.
  7. Import the content and go!

The filenames will use the filename in Windows, followed by a number when the FrameMaker files are imported into RoboHelp. As long as your filenames are in not in a double-byte language, it will function correctly in an English environment.

I had our Japanese translator test the file on her system and it also worked in the Japanese environment. I hope this helps you with your issue!

Andrea

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices