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H
hairpuller
Participating Frequently
April 5, 2011
Question

RoboHelp 9 force closes when creating word document

  • April 5, 2011
  • 2 replies
  • 2007 views

Error encountered:  Adobe RoboHelp 9 has encountered a problem and needs to close. Sorry for the inconvenience.

Running:

Word 2002 SP3

Windows XP Professional ver 5.1 (Build 2600.xpsp_sp3_gdr.101209-1647 :  SP 3)

I downloaded Adobe Technical Communication Suite 3 demo and only have 5 days left of the demo....so I need help FAST!

I am using the Essentials of Adobe RoboHelp 9 HTML "Skills and Drills" Learning by iconlogic (which I believe was written just for me  ;O) it's awesome!)

and have followed the steps for Printed Documents several times to no avail.

vr,

This topic has been closed for replies.

2 replies

S
steverile2
Participant
May 26, 2011

Hi - sorry are you saying RH9 is or isn't compatible with Word 2003 (SP3) according to Tech Support?

I have a (possibly similar) problem -- generating a Word file seems to hang indefinitely, at around 98% on the progress bar. Doesn't respond to the Cancel button either.

Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
May 26, 2011

What is not clear about "RoboHelp 9 supports Word 2003 through 2010"?

This thread is about RoboHelp closing rather than hanging so having established it is not because you are using an incompatible version, your best course of action is to start a new thread.

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

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Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
April 5, 2011

Try with one of the supplied sample projects.

Click Open on the RoboHelp Starter page and then click Samples in the ribbon on the left.

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

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H
hairpullerAuthor
Participating Frequently
April 5, 2011

Thanks for responding, but alas, the same error occurred. We are looking to buy this product, but only if it works.

Any other solutions?

vr,

Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
April 5, 2011

Do you have the projects on your local drive?

Are you generating the printed document to your local drive?

Was TCS installed with local admin rights?

The problem you are seeing is not normal. Sometimes happens with a particular project but not the samples.

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

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