Participating Frequently

Question

RoboHelp 9 force closes when creating word document

Forum|Forum|14 years ago
April 5, 2011
2 replies
2007 views

Error encountered: Adobe RoboHelp 9 has encountered a problem and needs to close. Sorry for the inconvenience.

Running:

Word 2002 SP3

Windows XP Professional ver 5.1 (Build 2600.xpsp_sp3_gdr.101209-1647 : SP 3)

I downloaded Adobe Technical Communication Suite 3 demo and only have 5 days left of the demo....so I need help FAST!

I am using the Essentials of Adobe RoboHelp 9 HTML "Skills and Drills" Learning by iconlogic (which I believe was written just for me ;O) it's awesome!)

and have followed the steps for Printed Documents several times to no avail.

vr,

Documentation

This topic has been closed for replies.

S

steverile2

Participant

Hi - sorry are you saying RH9 is or isn't compatible with Word 2003 (SP3) according to Tech Support?

I have a (possibly similar) problem -- generating a Word file seems to hang indefinitely, at around 98% on the progress bar. Doesn't respond to the Cancel button either.

Peter Grainge

Community Expert

What is not clear about "RoboHelp 9 supports Word 2003 through 2010"?

This thread is about RoboHelp closing rather than hanging so having established it is not because you are using an incompatible version, your best course of action is to start a new thread.

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

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Peter Grainge

Community Expert

Try with one of the supplied sample projects.

Click Open on the RoboHelp Starter page and then click Samples in the ribbon on the left.

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

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H

hairpullerAuthor

Participating Frequently

Thanks for responding, but alas, the same error occurred. We are looking to buy this product, but only if it works.

Any other solutions?

vr,

Peter Grainge

Community Expert

Only doc is ticked. Just tried it again using another sample. Still not working.

The fact that this is happening with all projects including the samples makes me think this has to be a bad installation.

You mention Word 2002 but I assume you mean Word 2003. That is compatible and I assume it is working OK otherwise. The only other thing to check that I can think of right now is to check that in Word your Macro settings (in Security) are set to low. I don't think that is it as that should generate an error message, not a crash.

If that doesn't make any difference, then I think it is time to uninstall and reinstall.

You haven't mentioned source control so I assume that is not in use.

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

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