Participating Frequently

Question

RoboHelp 9 will not open

Forum|Forum|13 years ago
July 12, 2012
2 replies
2601 views

Good afternoon,

I have an installation of RoboHelp 9 that will not open. This has occured under Vista as well as Win7. I have reinstalled it in the past and it works for a period of time and then the symptoms return. Any help or insight very appreciated.

Thanks,

Leann

This topic has been closed for replies.

Priyank Shrivastava.

Community Manager

Hi there,

1. Do you have any other Adobe Product installed in your machine, if yes, are you able to use them?

2. PLease take backup of registry before you rename the folder from Registry Select HKey Current User and Hkey Local Machine, under Software>Adobe> "Robohelp Html" Rename all Robohelp folder.(Please make sure just rename it.)

try launch the product if that doesn't work and try to install it on a new user account. Also if possible try and install with the new copy of Robohelp from Adobe.com

Please let me know if that helps.

Regards

Priyank

Thanks, Priyank Shrivastava

L

LeaBlakleyAuthor

Participating Frequently

Hello everyone! Just to update: I removed the virus program and that did not correct the program... One scenario down; thank you for the suggestion Jeff.

Priyank, what I did find out and I'm hoping you can help me understand the why of it. RoboHelp.exe is the way our user opens the program. I tried to open RoboHtml and it opened and informed me that the product was not activated. Strange since there were no error messages when the product was installed and the user never recieved any messages that the activation clock was ticking down against them. I had to open a feature that we never use to fix out we weren't activated properly. Once I activated thru the RoboHTML exe, RoboHelp again worked. How do i know for sure the product is properly activated?

Thanks,

Leann

Priyank Shrivastava.

Community Manager

It is probaly very wasteful that we purchase the entire suite just for the Word add-in, but that's all that it's used for.

And yes, the normal way the user opens the program is thru the RoboHelp shortcut, but that's what was bombing out, so I went looking thru the program for other .EXEs to try which led me to the activation screen. Thanks for the deactivate reminder. I hadn't done that in the past when this problem occurred.

Hi there,

If your talking about Robohelp for Word, then you need to check it in Start>Robohelp 9>Robohelp for Word. If you cannot see there then it is not installed. As Jeff mentioned it is included in Robohelp package and you don't need to purchase suite for that. However when you will install the Rh in your machine, you will need to click on Robohelp component and check Robohelp for Word, by default it is not selected. So if it is not in your machine run the installer once again and check Robohelp for Word.

Thanks

Thanks, Priyank Shrivastava

Jeff_Coatsworth

Community Expert

The shortcut just doesn't start it up at all? Sounds like you either don't have enough rights or you've got a heavy-duty virus scanner that's shutting down any "unknown" exe's. Have you tried "Run as Administrator"?

L

LeaBlakleyAuthor

Participating Frequently

Thanks for your reply. Yes, no splash screen or anything, just a flicker and then nothing. I am the administrator. LOL Heavy duty virus scan can be suspect, but why whould it work for a period of time and then bomb out?

Jeff_Coatsworth

Community Expert

It might have some sort of "learning" function on newly-installed programs; if not identified as "safe" within a time frame it may then shut it down. Anybody else having this issue at your place? Do you have an IT department that could help you out?

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