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A
Anonymous
September 20, 2011
Question

Robohelp activated on machine that's in landfill

  • September 20, 2011
  • 2 replies
  • 346 views

Ok, the other machine really isn't in a landfill, but it went to the recycling center months ago and had an activated version of RH 8 on it. I had already installed it on my next PC, but since Adobe lets you have two versions activated, nobody paid attention to it. Now I need my second copy for my laptop to take work home, and I can't activate it. Anyone know how to deactivate a version?

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    2 replies

    A
    Anonymous
    September 20, 2011

    I was going to do the deactivate/activate method, but I ended up calling and telling them the situation. They were able to get it activated on my laptop, so I've got two activated copies again. Thanks!

    Jeff_Coatsworth
    Community Expert
    Jeff_CoatsworthCommunity Expert
    Community Expert
    September 20, 2011

    You're going to have to contact Adobe Support - there's no deactivation that you can do. They need to reset your license back to 2 copies again.

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    September 20, 2011

    Jeff's is the better solution but you could deactivate the work machine, activate the laptop, work, reverse those steps. It might be quicker for a one off situation.

    See www.grainge.org for RoboHelp and Authoring tips

    @petergrainge

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