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A
Anonymous
April 8, 2008
Question

Robohelp application slow

  • April 8, 2008
  • 4 replies
  • 816 views
I am running robohelp HTML on my c: drive and is slow to respond to my mouse. Even my system administrator is puzzled, because it should not take that much memory to run it. He wonders if the bottleneck could be the videocard. I am running on the following (which should be plenty sufficient) -


Pentium 4 2.4ghz
1GB RAM
64MB Video Card

This topic has been closed for replies.

4 replies

H
HKabaker
Inspiring
April 9, 2008
sneedhearn,

It helps to know whether you're running RH 7 on Win2000, XP, Vista --which?

RH has a symbiotic relationship with Word. For example, when you import a Word document into RoboHelp, it uses Microsoft html conversion modules, also used by Word. When you install RH, it looks for all versions of Word already on the PC. If you upgrade MS Office after installing RH, you need to uninstall/reinstall RH (unless Adobe has fixe this? Does anyone know?).

Good luck,

Harvey
H
HKabaker
Inspiring
April 9, 2008
sneedhearn,

(By the way, welcome to the forum.)

Which Win OS are you running, and which versions of MS Word and RH? Was this project created in a previous version of RH?


Harvey
A
Anonymous
April 9, 2008
Thanks for the response. I am using Webhelp, so I am not using Word with this project, and to answer the other questions:

1. I am running Robohelp 7
2. This is a new project I am building

I did not see the file type you mentioned, but I will take another look.
A
Anonymous
April 9, 2008
When I first installed RH7, it was also extremely slow. I deleted 75% of the fontsets and it is now working as expected.
G
GEWB
Inspiring
April 9, 2008
Hello sneedhearn -

Try Colum's idea but be aware that the "rebuild" could take a little time, as in several minutes, depending on the size/complexity of the project (it's not instantaneous). Don't think the app is hung - let it do its thing.

Regards,
GEWB
RoboColum_n_
RoboColum_n_
Legend
April 9, 2008
It may be worth trying to delete the project's CPD file. It gets recreated but can somethimes become bloated.
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