RoboHelp Changes Not Showing in Browser

[RobNewbold]

When I publish small text or pic changes in RoboHelp (v2022.3.93), the changes don't show up in a browser (Firefox, Chrome), even if the page is reloaded. They always show up if I look at the local output. Usually they show up online if I use in-private browsing, sometimes they show up if I delete browser history. Since this doesn't happen when I change a simple (non-RoboHelp) web page, I have to believe it has something to do with how RoboHelp builds the pages. Anyone know what's going on? Any RoboHelp settings that might cause browsers to reload everything?

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community">

[RobNewbold]

Ok, will do. Looks like also I can flag multiple correct answers ...

[Jeff_Coatsworth · Accepted solution]

The server where you're hosting your output content is caching the pages - that's why you don't see them refreshing when you've replaced/changed the content. Check with your IT people, there's a setting that can be added to reduce or stop caching.

[RobNewbold]

Thanks. My impression is:

(a) there is caching on the website, although that's not the whole problem.

(b) there is caching on the browser, which means clearing the cache helps.

(c) I am  suspicious of the Robohelp cache (everything that changes doesn't always go out), but would need more data to prove it.

To fix (a) and (c), I apparently can remove (re-name) the help project and re-output it with the changes.

[Jeff_Coatsworth · Accepted solution]

You can also add commands to your topics to force this too - see https://community.adobe.com/t5/robohelp-discussions/after-a-publish-i-can-see-the-changes-in-edge-bu...

[RobNewbold]

Thanks! This is the most obnoxious part of the problem (from (b) above), I'll have to see if I want to go this route ...

[Peter Grainge]

Next time this happens, reload but do nothing more, leave it an hour or so. Then try again. I have found javascript files in particular can take longer to refresh.

If you don't want to do that, I suggest for this one you need to go to Adobe Support. See https://helpx.adobe.com/contact/enterprise-support.other.html#robohelp for your Adobe Support options. The email link tcssup@adobe.com is recommended as it reaches a team dedicated to Technical Communication Suite products including RoboHelp.

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

[RobNewbold]

Thanks, will check it out. I see you posted on the link given by Jeff above.