Robohelp flash content not displaying

[Guest]

Hello,

Im having an issue I was hoping someone would be able to help me with.

We developed a flash file using Robohelp 5.0x which we are using on our webpage on one of our servers. The web page displays fine when opened on the server, however when we try and display the webpage on another machine, the page shows up, but the flash content does not. So far we cannot find any configuration issues on the server (it also hosts other sites which also use flash and they show up fine) that would cause the issue, so we are thinking it may be a Robohelp issue. Any advice would be appreciated. Thanks

[Guest]

Hi, and welcome to the forums.

It sounds like if the Flash content works correctly on the server but not on a specific computer, the problem is with the settings on that computer, not the server. The browser you're using on the computer probably needs to be set to allow Flash content to run.

Let us know if you need more details.

--Ben

[RoboWizard]

Hi there ElvKun

I too welcome you to our community.

In addition to what Ben offered, you may also find the following link worthwhile.
Click here to view

Cheers... Rick

[Guest]

Ben and Rick,

Thank you so much for the help!

Rick, thanks for the link to the kb article, that did the trick, after i added the MIME type, it displayed correctly.