RoboHelp hangs, with 100% CPU whenever I close a topic.

Question

RoboHelp 8.0.2.208Windows XP ProI have recently installed RH8 and performed the two available updates, bringing it up to 8.0.2.208.RH8 is installed locally, on my computer only, and I am the only user.I have been working in RH daily, and have had no major issues, except a little slowness when working across the network (RH is installed locally, but the project was saved to a networked machine).Over the last two days I've noticed that whenever I close a topic, RH hangs for approximately 10-15 seconds, during which I can't activate or select anything in the UI. This occurs regardless of whether I've actually made any changes to the topic, and regardless of how many topics I have open simultaneously.Whilst a topic is open, I can edit it without any problems. I can also click on anything in the UI, use any of the menus etc - the hanging problem only occurs when I close a topic.When working in an open topic, my CPU usage is low; 4-7%, depending on what I'm doing. However, when the 'hanging' occurs, the CPU peaks at 100%, again for 10-15 seconds, after which the CPU drops back down to 'normal' operations and I can continue working.I have tried creating a new project on my local machine, in case the delay had something to do with RH writing back to the remote location, but the problem persists, regardless.Thanks

Peter Grainge · Accepted Answer

Thanks Peter,I have tried a complete uninstall/reinstall, including deleting all the related registry keys and folders, with no success. I also tried a system restore prior to when I first installed RH, with no success.SGet someone else to log on to your machine and try one of the samples.If that fails, can you try on a non network machine, perhaps your own PC?See www.grainge.org for RoboHelp and Authoring tips @petergrainge

Captiv8r · Answer

Hi thereProjects on a network have long been a no-no, so you get what you get if you insist on working on projects while they are located on a network.But you seem to have covered your bases by testing with a project that is totally on your local storage media. I suppose I might suggest that you investigate whatever Anti-virus software you are running. Usually these are able to be disabled for a brief period. Five minutes or so. So I'd suggest temporarily disabling the Anti-virus software and see if the situation improves.You may also want to perform some hard drive maintenance such as a defragmentation along with deleting all temporary files and browser cache. Perhaps it's thrashing as it tries to write the file.Cheers... Rick  Helpful and Handy LinksRoboHelp Wish Form/Bug Reporting FormBegin learning RoboHelp HTML 7 or 8 moments from now - $24.95!Adobe Certified RoboHelp HTML TrainingSorcererStone BlogRoboHelp eBooks

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