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January 23, 2012
Answered

Robohelp has encountered an error and must close

  • January 23, 2012
  • 1 reply
  • 808 views

I've been working on this project for about a month and I just started receiving this message. Now I can't even save without generating this error. I'm sure there are some files it can't find. I made changes to the file structure when I first began (I took this over from a prior user) and I believe I've done some sort of damage. I change the order of the folders back to their original layout but that apparently did little good.

A clue: I have two topics with the red X next to them that are duplicates (in name) of two current topics. When I try to delete an Xed out (old) version I get the " . . . has encountered an error . . " message. This wasn't always the case, however. When I first noticed them last week and was able to delete. They're back and causing trouble.

This topic has been closed for replies.
Correct answer

So far, so good. The red-X topics did not show up when I opened the project and I’m able to make changes and save. I had made changes to the project structure in Windows Explorer.

You saved my bacon again, Mr. Grainge. Thanks!

1 reply

Peter Grainge
Community Expert
Community Expert
January 24, 2012

Did you make the changes in Windows Explorer (bad) or Project Manager (good)?

Try deleting the project's CPD file using Windows Explorer and then re-opening the project.


See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

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Correct answer
January 24, 2012

So far, so good. The red-X topics did not show up when I opened the project and I’m able to make changes and save. I had made changes to the project structure in Windows Explorer.

You saved my bacon again, Mr. Grainge. Thanks!