Known Participant

Question

RoboHelp HTML 9.0.1 - My images are not showing when published

Forum|Forum|14 years ago
July 29, 2011
2 replies
3171 views

Hi all,

We have just upgraded from RH5 to RH9. We are using IE9. All of our projects transferred over just fine - except for one. We are able to publish this topic; however, the images within the topics are not being displayed when we publish - we get the dreaded red 'x'. We can see the images when viewing the topics in RH. However, they are not listed in the images folder in the Project Manager. The images can be seen using Quick view and Internet view. However, they cannot be seen when we generate a Word document.

Every other project is functioning properly. We can publish everything else just fine. This one project is our oldest project, but I don't know if that has anything to do with it.

Any guidance or direction will be greatly appreciated.

Thanks,

Linda

HTML

This topic has been closed for replies.

C

chad pink

Participating Frequently

I have a similar problem. Some of my images do not display when I publish. The images can be viewed in RH, and all the images are in the Image folder, but some of the images display a red x when published as html.

I am using Robohelp 9 and IE 8. This is a new laptop and RH 9 and IE 8 are fresh installs that run on Windows 7.

Also, my images are stored locally in my computer. i am inserting JPG files in RH. I do not use screen captures because I want to keep track of all my images.

i tried to clear the project cache as suggested above, but that did not do anything to help properly publish my images.

I'd appreciate any help i can get.

Thanks,

chad

Jeff_Coatsworth

Community Expert

Try adding them to the project as Baggage files?

L

LindaTechWriterAuthor

Known Participant

Jeff,

Thank you for your reply. Unfortunately, baggage files would work in this case. The images are within the topics such has:

text

image

text

image

text

Captiv8r

Legend

Pete,

I really appreciate you putting so much time and effort into my dilemma. I tried your latest trick and it did not change anything.

Most of my images are screen captures. I take a screen capture, crop it in Front Page, then paste it in the RoboHelp topic where it goes. So does this mean I've "left them to fend for themeselves?"

The images used to be in the 'Images' folder in the Project Manager, but now they are gone from there and no where else in the Project Manager. When I open the file structure, they are just all lumped in the root folder of the project. I am beginning to believe that is not good.

Linda

Hi Linda

I'm not sure who Pete is but hopefully my reply will be accepted here.

You said:

The images used to be in theThe images used to be in theThe images used to be in the 'Images' folder in the Project Manager, but now they are gone from there..

This suggests you aren't totally comfortable with the newer versions of RoboHelp. If you wish to see the Images "folder" again, just toggle the view by clicking this icon:

Note that toggling the view likely won't make the images magickally reappear. There is something that caused them to be dropped from the project files (and that's why adding to baggage seems to help). So if you toggle the view, don't be surprised that you still don't see them.

Normally when I work with screen captures, I use SnagIt. I capture, then save the image where I want it to be. Then I add it to the project and reference it from there. When you paste into RoboHelp you are giving up control. You are allowing RoboHelp to name the image. So instead of seeing a file name and knowing it's a PrinterIcon.gif you are left to guess because RoboHelp names it image(somenumber).jpg.

I'm wondering... What if you double-click one of the "missing" images to get the image dialog, then dismiss it. Does that change anything?

Cheers... Rick

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