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L
LindaTechWriter
Known Participant
July 29, 2011
Question

RoboHelp HTML 9.0.1 - My images are not showing when published

  • July 29, 2011
  • 2 replies
  • 3171 views

Hi all,

We have just upgraded from RH5 to RH9. We are using IE9.  All of our projects transferred over just fine - except for one.  We are able to publish this topic; however, the images within the topics are not being displayed when we publish - we get the dreaded red 'x'.  We can see the images when viewing the topics in RH.  However, they are not listed in the images folder in the Project Manager.  The images can be seen using Quick view and Internet view.  However, they cannot be seen when we generate a Word document.

Every other project is functioning properly.  We can publish everything else just fine.  This one project is our oldest project, but I don't know if that has anything to do with it.

Any guidance or direction will be greatly appreciated.

Thanks,

Linda

This topic has been closed for replies.

2 replies

C
chad pink
Participating Frequently
November 21, 2011

I have a similar problem. Some of my images do not display when I publish. The images can be viewed in RH, and all the images are in the Image folder, but some of the images display a red x when published as html.

I am using Robohelp 9 and IE 8. This is a new laptop and RH 9 and IE 8 are fresh installs that run on Windows 7.

Also, my images are stored locally in my computer. i am inserting JPG files in RH. I do not use screen captures because I want to keep track of all my images.

i tried to clear the project cache as suggested above, but that did not do anything to help properly publish my images.

I'd appreciate any help i can get.

Thanks,

chad


Jeff_Coatsworth
Community Expert
Jeff_CoatsworthCommunity Expert
Community Expert
July 29, 2011

Try adding them to the project as Baggage files?

L
LindaTechWriterAuthor
Known Participant
July 29, 2011

Jeff,

Thank you for your reply.  Unfortunately, baggage files would work in this case.  The images are within the topics such has:

text

text

image

text

text

image

text

text

Captiv8r
Captiv8r
Legend
July 29, 2011

Hi Linda

Assuming that adding to Baggage would fix the problem, it wouldn't hurt anything to add them. Baggage is simply a way of telling RoboHelp to include content it normally wouldn't. And sometimes, if images are referenced in a specific way, you need to add to baggage to ensure they survive the trip.

In your case there is likely something fundamentally wrong. I'd begin by scrutinizing the topics. Actually, in thinking about it, can you please post the HTML of one of the topics where images are missing?

My suspicion is that this project is referencing images in a manner that is unconventional. Do you by chance recall seeing any messages upon opening the project that indicate something along the lines of: "References are outside the project and will not be shown in Project Manager" or something like that?

Cheers... Rick

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