Robohelp HTML, JBoss: UTF-8 Problem

Report · Dec 23, 2009

Hello

We use Robohelp 8 to create a web help for our JBOSS based project. Unfortunaltely, all files that robohelp creates use UTF-8, but the default of our JBOSS is ISO-8859-1.

So, if I open the help using Firefox in the web container I receive only "ï»¿" and the encoding in the brower is set to ISO. IE8 can display the help in a correct way, I suppose this browser recognize the different character encoding.

The only thing that I can do to let it work in FF is to change the robohelp output html files and add this lines in each(!) htm file of the help

<?xml version="1.0"?>
<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">

To show the special characters in german like ä,ö,ü I have also to remove the charset in the <metatag> of the output files...

But every time I re-generate the output I have to redo this. Is there some possibility to change the character encoding in my robohelp source code? Unfortunaltely it seams impossible to change this things in masterfiles or robohelp pages in the UI

Has somebody a workaround?

Best regards

Stefan

Report · Dec 28, 2009

Hi, Stefan. Yes, others have seen this problem - specifically with your ISO charset.

There isn't a fix in RoboHelp8. The solution appears to be to enable UTF-8 on your application server.

There are several posts about the problem on this forum:

http://forums.adobe.com/message/2095270#2095270

http://forums.adobe.com/message/961768#961768

These two seem most useful, but if you're really technical, you can search for ISO-8859-1 on the Adobe Forums. If you want just RoboHelp posts, enter "ISO-8859-1 +RoboHelp".

HTH,

Elisa

Report · Dec 29, 2009

I have a file that will change the encoding in the output to pretty much whatever you want. It has to be run against each folder in the output. Contact me via my site for a copy.

See www.grainge.org for RoboHelp and Authoring tips

Follow me @petergrainge

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Report · Jan 07, 2010

Hello Elisa, hello Peter

Thank you for your replies. With Peters script I was able to solve the problem. I changed robohelps output charset to ISO 8859-1, witch is the standard charset used by JBOSS. Now all works fine=)

Best regards

Stefan