Skip to main content
February 18, 2016
Answered

RoboHelp HTML Version 7 - when does support end for Version 7?

  • February 18, 2016
  • 1 reply
  • 450 views

I'll repeat the question here: RoboHelp HTML Version 7 - when does support end for Version 7?

Thanks, Chuck

This topic has been closed for replies.
Correct answer Peter Grainge

You say "I'll repeat the question here" as if you have been ignored. Where did you post because I haven't seen this asked recently.

I understand Adobe's support policy to be for the current and previous version. That would mean support ended with the introduction of RoboHelp 9 which was around June 2011.

For most purposes you should get all the support you need here but that will be limited as the forum supporters have all moved on to later versions. Thus it is down to what we can remember.

Whether or not you stick with your current version will depend on your outputs. If it is CHMs you should be fine and Print will be OK as long as you stick with a version of Word supported by Rh7. If you need to generate WebHelp, expect all sorts of problems for which there will be no solution.


See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

1 reply

Jeff_Coatsworth
Community Expert
Community Expert
February 18, 2016

What kind of “support” are you talking about? Updates? Forget it – waaay too old now.

February 18, 2016

Hi Jeff, talking about normal customer problem support: I'm not concerned

with updates. We use version 7 here & I'm concerned that we should update

soon.

Thanks, Chuck

Captiv8r
Legend
February 18, 2016

Wow, you must insist on really old browsers to handle your WebHelp!


I was about to post something similar.

Waiting until "things get out of whack" seems a bit short sighted to me. All it will take is for your IT staff to perform what will seem like a minor browser upgrade. Then things will suddenly collapse and folks will be looking at you and asking why.

If I were in your shoes, I'd be asking for an upgrade as soon as possible. But that's just me. I've been in that corporate world and I know how things like upgrades are viewed. And I'm aware that it takes time. Which sort of underscores my point. When things fall apart (notice I didn't say IF, but WHEN) it will take even longer to get them back in order if you have to wait for the "blinding speed of a glacier" movement of corporate pats on the back and stamps of approval for upgrades.

Cheers... Rick