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A
Anonymous
March 28, 2011
Question

Robohelp is unable to start Microsoft Word - one more time

  • March 28, 2011
  • 1 reply
  • 2131 views

Hello,

I read the previous post on this error and though the message is the same, I do not think the circumstances are.

I am using xp prof, office 2010 (recently installed), and after that I recently d/l Robohelp 9 from the website.

I am having many problems involving this message, but I set out today to get the simplest problem i could.

So, i opened RH 9 from the start menu/all programs. I selected 'new project' and filled in the title and file name (project2_title, project2_file)

The RH explorer opens.  Word 2010 opens.  The RH explorer still has an hourglass.  After 1-2 minutes, the hourglass is gone and the error message 'Robohelp is unable to start Microsoft Word' appears.

I click 'ok'

Hourglass, blanked out RH explorer which eventually does return.

I click ctrl_t for a new topic, get the dialog, accept the defaults,  and eventually the hour glass goes away and I have the same error message.

I click ok and i do not have the new topic when i expand the topic list.

When i first started this, i was able to add a topic, but no longer. (last week was when i started).

I have also tried to open the existing topic that was created using rh7 and having opened it, tried generating primary layout.  I got an error file with an error for almost every topic. (But this can be the next problem).

Thanks for any help you can offer.

Miriam

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1 reply

Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
March 28, 2011

I am not a RoboHelp for Word user but try this.

Open RoboHelp for Word without opening a project - just click Cancel when the project dialog appears.

Go to Tools > Options and look at the General tab. What version of Word is showing there? It needs to be 2010.

Also did you have admin rights when installing?

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

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A
Anonymous
March 28, 2011

That looked so promising, but, it says word 2010

And, yes to admin rights.

Miriam

A
Anonymous
March 31, 2011

Hello Miriam Schneidmill,

You can try this workaround.

First of all close Robohelp Word

Go to    C:\Users\Username\AppData\Microsoft\Templates

and look for RoboHELP.dot and just rename that file extension to old, ggod or anything you wish, say Robohelp.bad.

Then close this.

Now try to open Robohelp Word and see are you facing the same issue or not?

Hope it helps!!!

Thank you


this one was the trick. i uninstalled both versions and then installed 9

and did whatever else had been suggested with no luck. but this one did it.

I renamed robohelp.dot and so far, i have not gotten that error again.

Thank you both for your help.

Miriam

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