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samcec
Inspiring
October 28, 2008
Question

RoboHelp Office Tutorial

  • October 28, 2008
  • 6 replies
  • 2660 views
I'm going through the RoboHelp X5 Office Tutorial. i ran into the following problem. The Related Topic button is showing as a little square box (similar in html when a graphic is not present).

These are my steps:
Put the cursor at my insert point within the Topic.
Click Insert Navigation Control
Select Related Topics
On the Display Options, select Popup Menu
On the Font Options, chose a Font and size
Click Finish.

Using WISIWYG , I see the words Related Topic
When I go to View, that when the Related Topic words are not there.

Please advise.
Thank You,
Sam
    This topic has been closed for replies.

    6 replies

    S
    samcecAuthor
    Inspiring
    November 6, 2008
    Folks:

    Here are the routines that MS Technical support used:

    Here are the URL's :
    xp777.notlong.com (general information)
    sh123.notlong.com (remove entries from registry)
    ie90.notlong.com (re-register IE routines)

    Process these in the order shown.

    Sam
    S
    samcecAuthor
    Inspiring
    November 3, 2008
    Right now I am dancing on air.

    Over the past weekend, I called Microsoft Support. (You know they are located in India). One level of Support passed me to a higher level. I just got a call from a tech support rep that knew what he was doing. They resolved my problem with Help files and with the frezzing of this system.

    The culprit was corrupted IE7 files. They took control of my system, reloaded IE7 files and ran a ".bat" routine that registerd all the .dll's and .ocx's.

    Again, I want to everyone on this forum for all your help--THANK YOU

    Sam

    MergeThis
    MergeThis
    Inspiring
    November 4, 2008
    Will the MS people be creating a KB for this issue (seems warranted).

    If so, could you post its number here (with a brief description of the cause) and mark the post as the answer? Might be helpful in the future.


    Good luck,
    Leon
    S
    samcecAuthor
    Inspiring
    November 4, 2008
    The Microsoft Case #: 1083594676.

    This morning (approximatelt 8 am EST) I have e-mailed the tech and asked him for a written transcript of what he did. If and when I receive it, I will post it here.

    Hopefully, what I went through, no one else will but if they do, we will have a solution.

    I have a question: I do have a couple questions on RoboHelp. They are dealing with using them MIcrosoft VB and how to connect a VB application and the Help file so that they "shake-hands" with each other. MY QUESTION IS: Should I ask it here or show I start a new thread?

    Thanks,
    Sam
    S
    samcecAuthor
    Inspiring
    November 3, 2008
    Pete:

    I have done everything you requested.

    I am currently on the phone with Microsoft Support. They had me, remove KB896358, and reinstall VB and the msdn help files. I keep telling them it's not VB, the problem is at a higher level (i.e Windows).
    I finally proved it to them when they took control of my system. I showed them the problem.

    As I am typing this reply, I am on hold with them. They are transferring me to a higher level of support.

    I will post the results.

    Thanks,
    Sam
    S
    samcecAuthor
    Inspiring
    November 1, 2008
    Hi:
    Just wanted to give everyone an update on this problem. As of today(Nov 1,2008 @ 6:30 pm EST), the problem has not been resolved.

    I have been work with Rob Chandler, a MVP on help files and this is his final diagnosis;
    - Its a HTML Help problem
    - The hhctrl.ocx does not appear registered because the
    <object> statements in the CHM file in VB6 help don't work.
    With the Help of a Help MVP we tried to register
    C:\WINDOWS\system32\hhctrl.ocx
    but it failed to register. even though I did get a "successful" message after entering:C:\WINDOWS\system32\hhctrl.ocx
    I will be calling Microsoft. If they fail to help me, my last resort is to reformat my "C" drive and reload everything. (ouch!!!!)

    I want to thank everyone for their help. A special "Thank You" to Rob.

    Sam

    P
    Pete_Lees
    Participating Frequently
    November 2, 2008
    Hi, Sam,

    Just double-checking: did you unregister the ActiveX control before you reregistered it? I believe it's essential in this case to unregister first. The first of the two commands in my earlier post does the unregistering; the second does the reregistering.

    Thanks for the compliment, Rick!

    Pete
    P
    Pete_Lees
    Participating Frequently
    November 2, 2008
    Pete:

    Using REGSVR21, I did the following:
    C:\WINDOWS\system32\hhctrl.ocx /u
    C:\WINDOWS\$NtUninstallKB896358$\hhctrl.ocx
    C:\WINDOWS\$NtUninstallKB922616$\hhctrl.ocx-This gave me a LoadLibrary error. Module can not be found.
    C:\WINDOWS\$NtUninstallKB928843$\hhctrl.ocx
    C:\WINDOWS\system32\hhctrl.ocx

    After receiving your recent post, I tried it this way:
    regsvr32 /u %windir%\system32\hhctrl.ocx
    regsvr32 %windir%\system32\hhctrl.ocx

    Problem remains.
    Rob was a great guy and tried to help. I use to be a teacher in Adult Education before retiring. I always told my class, "If anyone ever says they know everything about a subject matter, they are either a fool or a liar".

    With that in mind, if you have any other ideas, please pass them on.

    Sam

    I'd suggest that you download the free KeyTools utility and use its "Find HTML Help Components" feature to look for multiple registered copies of hhctrl.ocx. You can obtain KeyTools from here:

    http://www.keyworks.net/keytools.htm

    If any instance of hhctrl.ocx other than the one in %windir%\system32 is registered, you might try unregistering it from the command line with this command:

    regsvr32 /u path_to\hhctrl.ocx

    Then, for good measure, try unregistering and reregistering the copy of hhctrl.ocx in %windir%\system32. This is the only instance of the control that needs to be registered.

    The following is a fairly standard set of troubleshooting exercises that can help to fix a broken HTML Help installation. I'm not confident that any of these exercises will fix your particular problem, but they may be worth trying.

    1) Ensure that you have the latest Windows Updates applied, and so have up-to-date HTML Help viewer components.

    2) Delete or rename the file hh.dat, which you should find in this hidden folder:

    C:\Documents and Settings\%username%\Application Data\Microsoft\HTML Help

    The hh.dat file stores user-specific information on all the HTML Help files on your system (favourite topics, changes that you've made to the size and position of a help window, etc.), and can cause the files to misbehave if it has somehow been corrupted. Windows will create a new version of hh.dat when you next open any HTML Help file.

    3) Empty your Temporary Internet Files (TIF) folder. A full TIF folder can cause HTML Help files to misbehave.

    4) Watch out for the Windows security restriction that disables HTML Help ActiveX control commands in help files that are stored remotely. This restriction is described here:

    http://support.microsoft.com/?kbid=892675

    By the way, in case there's any doubt about it, anyone who has ever had any dealings with Rob Chandler is fully aware of the depth of his knowledge and his willingness to help others. Like Rick (Captiv8r), he's an exemplary MVP.

    Pete
    S
    samcecAuthor
    Inspiring
    October 31, 2008
    Pete:

    Thank you.

    I contacted a person by the name of Rob Chandler. He had a link on the report. He is a specialist in this area.

    I will let you kow the outcome.

    Sam
    RoboColum_n_
    RoboColum_n_
    Legend
    October 30, 2008
    Hi Sam,

    Can you tell us what type of output you are generating (e.g. webhelp, chm). Also are you using a button, text or image for the related topics control.
    S
    samcecAuthor
    Inspiring
    October 30, 2008
    Colum:

    I am going to hold off in answering this right now because I believe the problem is deeper than Robohelp.

    When I use the HELP menus of other applications (i.e. VB 6), I have the same problem . The related links do not show as words, they show as small boxes.

    I have a pesonal problem right now but within the next few days, I am going to do a "Repair" on my OS. I am using Windows XP Professional.

    I will report back to this forum as soon as I can.

    Thank you and everyone for your help.
    Sam
    P
    Pete_Lees
    Participating Frequently
    October 30, 2008
    Hi, Sam,

    One possible explanation for this is that the HTML Help ActiveX control on your machine is incorrectly registered. So, it would be a good idea to run MJ's Help Diagnostics and have it check for and refresh the registration of all the HTML Help DLLs.

    http://helpware.net/downloads/index.htm#MJs

    Alternatively, you can reregister the ActiveX control by typing the following two commands in a Command Prompt window:

    regsvr32 /u %windir%\system32\hhctrl.ocx
    regsvr32 %windir%\system32\hhctrl.ocx

    Pete
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