Inspiring

Question

RoboHelp Office Tutorial

Forum|Forum|17 years ago
October 28, 2008
6 replies
2660 views

I'm going through the RoboHelp X5 Office Tutorial. i ran into the following problem. The Related Topic button is showing as a little square box (similar in html when a graphic is not present).

These are my steps:
Put the cursor at my insert point within the Topic.
Click Insert Navigation Control
Select Related Topics
On the Display Options, select Popup Menu
On the Font Options, chose a Font and size
Click Finish.

Using WISIWYG , I see the words Related Topic
When I go to View, that when the Related Topic words are not there.

Please advise.
Thank You,
Sam

This topic has been closed for replies.

S

samcecAuthor

Inspiring

Folks:

Here are the routines that MS Technical support used:

Here are the URL's :
xp777.notlong.com (general information)
sh123.notlong.com (remove entries from registry)
ie90.notlong.com (re-register IE routines)

Process these in the order shown.

Sam

S

samcecAuthor

Inspiring

Right now I am dancing on air.

Over the past weekend, I called Microsoft Support. (You know they are located in India). One level of Support passed me to a higher level. I just got a call from a tech support rep that knew what he was doing. They resolved my problem with Help files and with the frezzing of this system.

The culprit was corrupted IE7 files. They took control of my system, reloaded IE7 files and ran a ".bat" routine that registerd all the .dll's and .ocx's.

Again, I want to everyone on this forum for all your help--THANK YOU

Sam

MergeThis

Inspiring

Will the MS people be creating a KB for this issue (seems warranted).

If so, could you post its number here (with a brief description of the cause) and mark the post as the answer? Might be helpful in the future.

Good luck,
Leon

S

samcecAuthor

Inspiring

The Microsoft Case #: 1083594676.

This morning (approximatelt 8 am EST) I have e-mailed the tech and asked him for a written transcript of what he did. If and when I receive it, I will post it here.

Hopefully, what I went through, no one else will but if they do, we will have a solution.

I have a question: I do have a couple questions on RoboHelp. They are dealing with using them MIcrosoft VB and how to connect a VB application and the Help file so that they "shake-hands" with each other. MY QUESTION IS: Should I ask it here or show I start a new thread?

Thanks,
Sam

S

samcecAuthor

Inspiring

Pete:

I have done everything you requested.

I am currently on the phone with Microsoft Support. They had me, remove KB896358, and reinstall VB and the msdn help files. I keep telling them it's not VB, the problem is at a higher level (i.e Windows).
I finally proved it to them when they took control of my system. I showed them the problem.

As I am typing this reply, I am on hold with them. They are transferring me to a higher level of support.

I will post the results.

Thanks,
Sam

S

samcecAuthor

Inspiring

Hi:
Just wanted to give everyone an update on this problem. As of today(Nov 1,2008 @ 6:30 pm EST), the problem has not been resolved.

I have been work with Rob Chandler, a MVP on help files and this is his final diagnosis;
- Its a HTML Help problem
- The hhctrl.ocx does not appear registered because the
<object> statements in the CHM file in VB6 help don't work.
With the Help of a Help MVP we tried to register
C:\WINDOWS\system32\hhctrl.ocx
but it failed to register. even though I did get a "successful" message after entering:C:\WINDOWS\system32\hhctrl.ocx
I will be calling Microsoft. If they fail to help me, my last resort is to reformat my "C" drive and reload everything. (ouch!!!!)

I want to thank everyone for their help. A special "Thank You" to Rob.

Sam

Captiv8r

Legend

Hi Sam

I figured you may wish to know that the gentleman that accurately interpreted and told you what to do about it is also among the Help MVPs and a "specialist".

Pete Lees is a veritable encyclopedia of help knowledge.

We wish you the best of luck in getting the issue quickly resolved.

Cheers... Rick

S

samcecAuthor

Inspiring

Pete:

Thank you.

I contacted a person by the name of Rob Chandler. He had a link on the report. He is a specialist in this area.

I will let you kow the outcome.

Sam

RoboColum_n_

Legend

Hi Sam,

Can you tell us what type of output you are generating (e.g. webhelp, chm). Also are you using a button, text or image for the related topics control.

S

samcecAuthor

Inspiring

Colum:

I am going to hold off in answering this right now because I believe the problem is deeper than Robohelp.

When I use the HELP menus of other applications (i.e. VB 6), I have the same problem . The related links do not show as words, they show as small boxes.

I have a pesonal problem right now but within the next few days, I am going to do a "Repair" on my OS. I am using Windows XP Professional.

I will report back to this forum as soon as I can.

Thank you and everyone for your help.
Sam

P

Pete_Lees

Participating Frequently

Hi, Sam,

One possible explanation for this is that the HTML Help ActiveX control on your machine is incorrectly registered. So, it would be a good idea to run MJ's Help Diagnostics and have it check for and refresh the registration of all the HTML Help DLLs.

http://helpware.net/downloads/index.htm#MJs

Alternatively, you can reregister the ActiveX control by typing the following two commands in a Command Prompt window:

regsvr32 /u %windir%\system32\hhctrl.ocx
regsvr32 %windir%\system32\hhctrl.ocx

Pete

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