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October 28, 2009
Question

RoboHelp persistent crash

  • October 28, 2009
  • 2 replies
  • 3389 views

Hi,

I'm posting this in the desperate hope that someone else has seen this and knows what may be causing it.

I have contacted Adobe Support, but have not yet received a response. Most problems that I have ever encountered have been resolved much more quickly vie the forum, so here goes...

When I launch RoboHelp8, the mouse cursor flickers constantly between an eggtimer and arrow cursor.
When I try to do anything, like open a folder in the Project Manager it is very slow.

A Robo HTML dialog appears with the following message:

"The reference to the file,
C:\working_area\etc\etc\..\xyz.css
from the file
C:\working_area\etc\etc\helpfile.htm
contains ilegal characters and will not be shown in the project manager.
I only get the option to hit OK.
This is normally followed by the crash.


(Note: The aforementioned file IS visible in the project manager and it is not a new file or one that has been updated since the previous version
of my project)

After a short delay, RoboHelp freezes and I get a Windows error message that RoboHelp has been forced to close.
I have tried using a different copy of my source files, with the same results.
I have tried uninstalling and reinstalling RoboHelp, with the same results.
Any ideas what could be causing this and what the solution might be?


I notice there is a file called "$rhvariable$.htm" with a size of 0KB in the top level project directory, which I don't recognize. Is this connected?

Thanks for any help.

Regards,

Feebeegeebee

This topic has been closed for replies.

2 replies

Willam van Weelden
Inspiring
October 28, 2009

Hi,

When I launch RoboHelp8, the mouse cursor flickers constantly between an eggtimer and arrow cursor.
When I try to do anything, like open a folder in the Project Manager it is very slow

Is this causing the same problem, see number 7 on Peter's using RoboHelp 8 page.

"The reference to the file,
C:\working_area\etc\etc\..\xyz.css
from the file
C:\working_area\etc\etc\helpfile.htm
contains ilegal characters and will not be shown in the project manager

Someone else had a similar error message, but I can't find the post. Anyway, if I remember correctly, the <link> tag contained an illegal (for Robo, the W3C validator accepted the file) reference. But it didn't crash RoboHelp. Can you post the html file so we can have a look?

I notice there is a file called "$rhvariable$.htm" with a size of 0KB in the top level project directory, which I don't recognize. Is this connected?

Good question, I don't think it's connected, but I don't know what the file is. This file is discussed on: http://forums.adobe.com/thread/453232?tstart=0

Greet,

Willam

Peter Grainge
Community Expert
Community Expert
October 28, 2009

I have the solution but I have to dash. Wait an hour or so.


See www.grainge.org for RoboHelp and Authoring tips

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October 29, 2009

Peter and all,

"Set to rebuild cpd" actually wiped out more than half of two of my project files last month. So I am not currently using it, but the .cpd file for one of them is again creeping up in size, from about 2,500KB to 16,000 KB. Performance is slow - very slow. I back up my project files daily, so I can track the progress of the .cpd "bloat."

Helen Schmidling

Education Editor

Banfield, The Pet Hospital

P: 503-922-5547

F: 503-922-6547

www.banfield.net

"Treating Your Pet Like Family"


Peter,

What do you make of this? I am curently trying re-build cpd setting, but Helen's comment seems to hint at even more problems!!

October 28, 2009

Sorry - should have specified RoboHelp 8 as the version I am using....