RoboHelp Server 8, Tomacat, regular restarts under load
Hi, all.
While we were testing the new links and our new RoboHelp 8 server (and after we figured out all the api problems) everything seemed to be working fine.
All the new links were released a couple weeks ago in our online product, and since then the RoboHelp 8 server goes offline every few days.
The technical ppl that watch over my server say that "tomcat seems to crash every couple of days".
The biggest difference we see between then (when everything worked smoothly without having to restart any services or the server even once in 4 months or so) to now (when we have to restart tomcat and/or the server every 2-3 days) is that now our clients are regularly accessing the server; it is now under a heavier load.
While that makes sense, it's not really an acceptable thing to have happen, as we've no way to continually monitor the server and if clients can't get to the help they'll just call in, which costs us money. ![]()
So, the big question:
Has anyone else seen this problem? Is there a setting or a tweak that we've missed somewhere that will keep tomcat running under heavy loads? How do we make sure our clients are getting the help they deserve without trashing the RoboHelp server and going back to hosting it on a subdomain without a server setup?
Thanks in advance for your help!
Tia
