Robohelp Server 9 - Unable to publish

Hi, Desijaise and welcome to the forums.

Let me try and sort this out.

First, regarding the "Invalid or Expired license" issue. Had you already installed a trial version on that machine more than 30 days ago? The trial is good for 30 calendar  days. It could be that you installed it several weeks ago and  are just now getting around to publishing. This would be unfortunate  because I'm not aware of any way to reinstall it after the time runs out  without calling Adobe's customer support. (The trial of RoboHelp Server  9 and RoboHelp, the authoring application are two completely separate  items each with their own time limits.)

Give us a  little more information. For your trial are you setting it up on a local  desktop or Windows laptop (which is perfectly fine?) What operating system? Windows 7 (32 or 64  bit), Windows 2003 Server, etc.

The first time you  install RH Server 9, you should open a web browser and put in this  address (you can do this even if you have not published anything yet.)

http://localhost:8080/robohelp/admin (admin, not server as you indicated)

This should bring up the Web Administrator application. Type in the default admin / admin for the username / password.

That should then bring up the first screen of the application. If this comes up, then all is well and you can publish your first project using the WebHelp Pro single source layout.

If  this does not work (because of the trial license expiration) I'm not  sure what to tell you next without some more information.

Meanwhile you can consult these two resources:

The online help file for RoboHelp Server 9:

http://help.adobe.com/en_US/robohelp/roboengine/index.html

The Adobe RoboHelp Server 9 Reviewer's Guide

http://www.adobe.com/content/dam/Adobe/en/products/robohelpserver/pdf/AdobeRoboHelpServer9_ReviewersGuide.pdf

Second, as for as for the Browser-based help to the server failing. Are you using the WebHelp Pro (or FlashHelp Pro) single source layout and is it set to the Primary Layout? This is the correct method.

However, if you mean, Browser-based "AIR Help," that is not the correct method for publishing to the RH Server.

Let us know more about what process you have gone through to this point and we'll try to help.

John Daigle
Adobe Certified RoboHelp and Captivate Instructor
Evergreen, Colorado
www.showmethedemo.com