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Colette_M_
Known Participant
July 1, 2009
Question

RoboHelp Server - usage tracking

  • July 1, 2009
  • 2 replies
  • 655 views

Can anyone tell me how granular the usage tracking is with RH Server v. 8?  We use RH to publish to a corporate intranet and want to be able to track who's accessing each topic down to a user level.  This information should be available based on network login but I am wondering if RH Server can retrieve that data or if we have to rely on an external source to pull that?  Are there any resources we can research to figure out how to do this? We have tried to add some sort of coding (the IT guys handle that, not me!) to the templates (without using RH Server) but never could get that to work. We currently use Google Analytics to pull our usage reports and that works very well......except we can't get down to the user level. Thanks - Colette

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2 replies

Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
July 1, 2009

I don't know where you are based but check with your HR people. In the UK I believe they have to be involved in such tracking for legal reasons. I don't have details so I am just saying you need to check out going down to user level.

See www.grainge.org for RoboHelp and Authoring tips

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RoboColum_n_
RoboColum_n_
Legend
July 2, 2009

To add to what Peter and Rick have already added you should be able to use some third party tool to do what you require if the user level stats are recorded. We are planning on using the RH Server output in a secure environment. The idea is that the user logs on to the application using a userid and password and from there accesses the help. As they do so, their userid and password is passed to the server to authenticate access. If they access a URL from outside the application, they will be asked for a userid and password. All of this is being done outside of RH server and whilst we are not recording the indivudual access requests it would seem impossible to adapt our method to do so.

Read the RoboColum(n) for mutterings on RoboHelp, Technical Communication Suite and technical communication.

Captiv8r
Captiv8r
Legend
July 1, 2009

Hi there

I'm not a RoboHelp Server user, but I believe it only offers reporting on Topic popularity. To report to the user level would require each user to authenticate before using the help system. I'm sure in some cases they do, but I don't believe RoboHelp Server offers that level of granularity and detail.

If it does, I'd be shocked.

Cheers... Rick

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