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A
Anonymous
November 11, 2011
Question

Robohelp update 8.01 and 8.02 - cannot access my project files.

  • November 11, 2011
  • 2 replies
  • 831 views

I installed the updates for version 8.01 today; however during the install the system asked to unistall prior version and I said yes.  OMG!!!

Know that I have the updates for 8.01 and 8.02, when I try to open my files, I get an error message stating the below:

The projects are from a newer version of the program.  This project is no longer compatible with this version, please make sure you have

the newest version installed.   Someone please help, I need to access my files again.

Thanks,

Wendy

    This topic has been closed for replies.

    2 replies

    A
    Anonymous
    November 12, 2011

    I uninstalled Robohelp 8, and then re-installed the application.  When trying to access the project file I have been working on over the past 8 months, I keep receiving a cpd error and still receiving the error "projects are from a newer version of the program.  This project is no longer compatible with this version, please make sure you have the newest version installed". 

    This is becoming very annoying because I need to access my files, any help would be greatly appreciated.

    Thanks

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    November 23, 2011

    You did reinstall AND add the patches? If you have, then delete the CPD file and reopen you project.

    Create a zipped copy of the project before you do that. If you have problems, you are no worse off. It should be OK.

    See www.grainge.org for RoboHelp and Authoring tips

    @petergrainge

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    Jeff_Coatsworth
    Community Expert
    Jeff_CoatsworthCommunity Expert
    Community Expert
    November 11, 2011

    You're going to have to uninstall each patch in order, then RH8, then reinstall & repatch in order, rebooting each time.

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