RoboHelp X5 : Help File keeps Refreshing

Question

Dear All,

The RoboHelp Help page keeps refreshing without displaying
the help content. The help page pops up but keeps refreshing. When
i checked it at office network, the systems that are connected
through proxy are giving the problem. The other systems which are
not connected through proxy are working fine. This is happening in
all the 5 live websites :(

I tried taking output once again and uploading it, even then
the issue persists. I pasted the output link on the address bar,
the output is good. The output file is not corrupted. My concern is
when it can work on few systems why not on all the systems? If it
is problem with our network why the output at client system is
facing the issue? Can anyone please address this issue.

Here are the details

Robohelp Version: Robohelp for Word X5.
Output: WebHelp.

Thanks in advance
Chandrika

RoboColum_n_ · Answer

Hi Chandrika.It has been awhile since I used RH for Word and I never usedit for webhelp (why don't you use the RH HTML application?) but itmay be worth experimenting with the options you use in the singlesource layout wizard. I'm not even sure if the wizard has the sameoptions as the RH HTML application but that would be where I'dstart. The options can be used to counter any differences in thebrowser support at client sites.

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