RoboHelp X5 : Help File keeps Refreshing

[gchandu]

Dear All,

The RoboHelp Help page keeps refreshing without displaying the help content. The help page pops up but keeps refreshing. When i checked it at office network, the systems that are connected through proxy are giving the problem. The other systems which are not connected through proxy are working fine. This is happening in all the 5 live websites :(

I tried taking output once again and uploading it, even then the issue persists. I pasted the output link on the address bar, the output is good. The output file is not corrupted. My concern is when it can work on few systems why not on all the systems? If it is problem with our network why the output at client system is facing the issue? Can anyone please address this issue.

Here are the details

Robohelp Version: Robohelp for Word X5.
Output: WebHelp.

Thanks in advance
Chandrika

[RoboColum_n_]

Hi Chandrika.
It has been awhile since I used RH for Word and I never used it for webhelp (why don't you use the RH HTML application?) but it may be worth experimenting with the options you use in the single source layout wizard. I'm not even sure if the wizard has the same options as the RH HTML application but that would be where I'd start. The options can be used to counter any differences in the browser support at client sites.