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jymoo
Participating Frequently
January 19, 2011
Question

RoboHelp X5 HTML and ClearCase 7

  • January 19, 2011
  • 1 reply
  • 474 views

We use RoboHelp X5 for help file creation. We upgraded our version control system to Rational ClearCase 7 recently. Since then, we noticed that RoboHelp HTML did not work. On giving run command, curser goes busy for a while and nothing happens further. However, In the Windows Taskbar under Process menu, we can see RoboHTML.exe as a running process that uses about 10 MB of memory. But the program doesn't launch.

I searched with specific keywords and found this:

https://www-304.ibm.com/support/docview.wss?rs=984&uid=swg21258563&rat lid=cctocbody

They give a workaround of a software upgrade/downgrade! Right now we do not have a provision for an upgrade or downgrade as per the company policy. But, there are two systems with the same softwares installed and working fine. But those who use it however have no clue of the workaround. It just worked!

This means that there is a fix or workaround available. I searched with all possible keywords and combination, yet did not get any clue. At least if we can identify the real cause, as to why this clearcase installation affects RH, it would help in finding a workaround.

If anyone has a clue, pls help. We depend upon the two working systems whenenver we have to work on RoboHTML. This causes a lot of inconvenience as well as loss of time and effort.

This topic has been closed for replies.

1 reply

Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
January 19, 2011

I think only the two vendors could tell you that and maybe they don't know. It could be one or both of them changed something that meant the conflict went away.

It sounds like you are working for a software company and I guess you want all your customers to upgrade to each new version but you will not update even when you hit a barrier. You have two packages that will not work together (the brick wall) and you have to produce updated help (the unstoppable object).

Good luck slogging this one out with your management.

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

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