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M
Mike_Danial
Known Participant
September 19, 2012
Question

RoboHelp10 Search Progress Bar

  • September 19, 2012
  • 1 reply
  • 9294 views

I upgraded Robohelp9 WebHelp projects to Robohelp10  successfully but the Search % bar is not working when a search is requested. Can anyone offer a reason why or a fix for that?

Thanks for looking,

Mike

    This topic has been closed for replies.

    1 reply

    Anjaneai_Srivastava
    Adobe Employee
    Anjaneai_Srivastava
    Adobe Employee
    September 20, 2012

    Hi Mike,

    So does pull the search results for you or not?

    I mean when you search 'cherry' does it give search results or it remains stuck at searching?

    What Web Browser are you using? Can you check with IE once?

    Also can you identify if it is happening to your upgraded project only or a new one as well?

    Thanks,

    Anjaneai

    M
    Mike_DanialAuthor
    Known Participant
    November 30, 2012

    Anjaneia,

    The search works. But the bar does not show progress.  RH10 Running on IE7. We installed RH10 on a new machine.

    I have not created any new projects to check this.  I was hoping there was a fix or something I am missiing.  The SEARCH PROGRESS BAR worked fine on all my RH9 Projects.

    Mike

    I
    IR-PROGNOSIS
    Inspiring
    December 3, 2012

    Mike,

    Please check by changing your SKIN in WebHelp to default or something else and verify if it still does not perform correctly.

    Usually, the search is extremely fast on local machines and it fetches results almost instantaneously.

    Thanks,

    Anjaneai


    Hi Anjaneai,

    I have tried changing to the default skin and the problem still remains, the progress bar does not function. I am running this from a web server with a search response time of between 2 and 8 seconds.

    Chris

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