RoboHelp10 Search Progress Bar

Forum|Forum|13 years ago
September 19, 2012
1 reply
9294 views

I upgraded Robohelp9 WebHelp projects to Robohelp10 successfully but the Search % bar is not working when a search is requested. Can anyone offer a reason why or a fix for that?

Thanks for looking,

Mike

This topic has been closed for replies.

Anjaneai_Srivastava

Adobe Employee

Hi Mike,

So does pull the search results for you or not?

I mean when you search 'cherry' does it give search results or it remains stuck at searching?

What Web Browser are you using? Can you check with IE once?

Also can you identify if it is happening to your upgraded project only or a new one as well?

Thanks,

Anjaneai

M

Mike_DanialAuthor

Known Participant

Anjaneia,

The search works. But the bar does not show progress. RH10 Running on IE7. We installed RH10 on a new machine.

I have not created any new projects to check this. I was hoping there was a fix or something I am missiing. The SEARCH PROGRESS BAR worked fine on all my RH9 Projects.

Mike

Peter Grainge

Community Expert

I have not seen any response from Adobe. I am now using ZoomSearch for my main projects and my older projects I am leaving on RoboHelp 9. I do have one small project using RoboHelp 10 search which since the recent patch seems to have a new bug that if you input 'test' into the search box the whole WebHelp system freezes??

Chris

I just tried on a fully patched Rh10 installation and used the term "test". Worked just fine.

First of all are you using IE10 and if so have you applied the IE10 fix? See Snippets on my site.

Second, is this one of your merged setups? If so, have you seen the revised instructions covering changing from a metatag redirect to a javascript redirect, also a tweak to one of the Rh wh* files.

Finally try downloading the demo from my site and see if that works on your setup.

See www.grainge.org for RoboHelp and Authoring tips