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Known Participant
May 26, 2009
Question

RoboHelp8 HTML: Importing FM9-Dokument causes FM9 starting and closing all the time

  • May 26, 2009
  • 1 reply
  • 1104 views

Hello,

I use RoboHelp very seldom. Last time a year ago for a try to make context sensitve HTML-Help for our application. It was RoboHelp7 than and it worked.

Now I just used the freshly installed RoboHelp8 to import a FrameMaker9 document.

Clicking through the first two dialogs (without any inputs) and press finalize at the end strange things happens.

FrameMaker9 starts and closes immediately, and so on.

This would be forever I think if I didn't kill RoboHelp.

I rebooted already and so on. Still the same.

System: Windows XP SP3

Software: TCS 2

RoboHelp8: 8 00 203

FM9: 9.0p237

Do you have quick suggestion I could try?

Thanks

Norbert

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1 reply

Jeff_Coatsworth
Community Expert
Community Expert
May 26, 2009

Hi Norbert,

Make sure that you have FM open first - just leave it on the "splash screen"; don't open any books or documents in it. Then start up RH and your project. Then when you link or import a FM book or document, it doesn't have to try and launch FM (which, as you've noticed, can be a bit flakey).

Jeff

n42Author
Known Participant
May 26, 2009

Hi Jeff,

Thank you for your suggestion but I tried it and it didn't help.

I started FM9 first. Then I started RoboHelp8 and opened my project.

Both application were running.

I imported the FM document and a small dialog with animation starts.

Then FM9 disappears in the task bar and FM9 starts again. ...

What could I do else?

Thanks

Norbert

Jeff_Coatsworth
Community Expert
Community Expert
May 26, 2009

That almost sounds like RH isn't recognizing the copy of FM. Were they installed together using the TCS 2.0 installer? You may want to contact Adobe support for some help on this one. I just did a quick test to see if I was getting the same behaviour, but I couldn't reproduce what you're describing.

Jeff