RoboHTML V5 Reinstall

Forum|Forum|15 years ago
January 27, 2011
2 replies
524 views

Hi All - I just reinstalled RoboHelp V5 for a colleague who got a new PC. RoboHelp for Word opens and works just fine, but RoboHelp for HTML is non responsive. When I try to open it up, I just get the standard Windows installer message (below). Not sure what I could be missing, but I did the standard X5 install and then the RH013_x502 patch. I have since uninstalled and reinstalled everything and got the same result. I appreciate any ideas/insight.

HTML

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C

chrispecoAuthor

Known Participant

Thanks for the insight, I appreciate it. I have updated both exe files to use x5 without activation but had to no luck after uninstalling and reinstalling. I did look through the rest of the snippets and noticed someone had issues after upgrading Adobe Reader. The user that I was installing the software for upgraded to Acrobat 9, do you think it's possible that could have affected the install?

Thanks,

Chris

Peter Grainge

Community Expert

Sorry I missed your reply.

Acrobat 9 was much later so I guess it could well be related. Can you uninstall all using RevoUninstaller and then try just RoboHelp first? Failing that, version 5 is now old and the output may not be good with all browsers if you are creating webhelp.

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge