RoboScreenCapture stamping captured images

[thedonzo]

We recently started using RoboHelp 6.0. I noticed a nifty little tool called RoboScreenCapture.
When I try to capture a screen shot, the resulting image is stamped in the upper left-hand corner with the word "SAMPLE".
Why is this? Is there a way to get rid of it?
The RoboHelp software it self is registered but I do not see a place to register the RoboScreenCapture software. Is the "SAMPLE" stamp the result of it not being registered?

Any help is greatly appreciated.

[Peter Grainge]

Welcome to the forum.

I've not seen anyone report that problem before. Did you perhaps have the trial version before and not uninstall it first? I doubt that as I believe the full version refuses to install if it finds the trial but worth asking.

Presumably you registered and activated at the same time. Also you installed RH using your logon with admin rights and not the logon of an IT person?

I guess you could try an uninstall and reinstall but I suspect you might need to go to Adobe on this one.

[thedonzo]

Never used the trial verison...just he full version.

The RH software was installed by me using my login (I am an IT administrator).

[Peter Grainge]

Assuming you did activate as well as register (two processes), then I really don't know what else to suggest. As I said, this has not occurred before.

Is Activate on the RH Help menu disabled, indicating you have successfully activated?

[thedonzo]

Activate is disabled and I have registered the software.

Looks like I need to get Adobe involved.

Thanks for the replies.

[Peter Grainge]

Yes and sorry I cannot help. I would be interested to learn the answer.

[thedonzo]

Ok, found the problem.

User error.

I had been playing with the stamping feature and there is a check box entitled "Auto Insert". This was checked for the stamp I created and it was being "auto inserted" into the captures I was creating.

Once again, thanks for the responses.