RohoHelp 7 - Won't accept Serial Number

Hello dmostert,

I suspect that the issue here has already been partially identified. You need to get a successful uninstall of the trial version product prior to attempting to install the full retail copy. Given that you have already partially uninstalled the trial, I would suggest the following:

1) Download the trial version again (unless you still have the download available).

2) Reinstall the trial version. It is possible that this install will give a setup maintenance dialog. If this is the case, simply uninstall and then skip to #4.

3) Once the trial has successfully been reinstalled, you should be able to uninstall from add/remove programs. If it is not listed there, simply re-launch the trial installer and it should give you that option.

4) Install your full retail version and enter your serial number.

Other things to note:
* The zeros and o's thing mention above is a common reason for this failure.
* Fdisking the MBR is not likely to help in this particular scenario as you still have many of the registry entries and files left over from the trial install on your system, even after deleting robo*. I would strongly advise against doing this.
* If the above solution does not work for you, you can use the CS3 clean script to fully remove this product. Yes, it will work, even though its not a CS3 application. You will need to run it at level 4 (you will need to key in 4 manually). Please note, this should be the last used solution as it will remove *all* Adobe applications that you have installed.

http://www.adobe.com/go/kb402767


I hope this helps.


Thanks,

Bobby W
Adobe Customer Care

Take Peter's advise FIRST.

Do the MBR as a LAST RESORT - it is not for the faint of heart and requires knowledge of how Windows computers work as you will need to format the master boot record and that could create major problems if you don't know what you are doing.

If Peter's suggestions don't work call Adobe and spend the required time to get the appropriate level of tech support required to bypass formatting the MBR.

Regards,
GEWB

Aha!

This sounds like a good suggestion....

How can I clean the MBR?

Thanks,
D.

Aha!

This sounds like a good suggestion....

How can I clean the MBR?

Thanks,
D.

Good call Peter if this is the case. dmostert you may want to check your zeros and o's as this is often the cause of miseading with RH serial numbers (e.g. RHO not RH0).

Hi dmostert and welcome to the RH community.

In RH6 and before you used to have to uninstall previous versions (including any trial version) before installing. Not sure if RH7 behaves differently.