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A
Anonymous
April 30, 2009
Question

Run time error 49 with RH 8 for Word

  • April 30, 2009
  • 1 reply
  • 2757 views

I was running RH 6 for Word on a Windows XP SP 3 machine.  I had MS Office 2007 installed but also had to install MS Word 2003 to make RH 6 run.

We finally bit the bullet and upgraded to RH for Word 8.  I uninstalled RH 6 but not MS Word 2003.  The RH 8 install was clean. I did not uninstall MS Word 2003. On opening either my existing project or the sample project I get Run time error '49' Bad dll Calling Convention.

I see that this issue has been previously reported for RH 7, I did not see any discussion regarding RH 8.

This topic has been closed for replies.

1 reply

Praful_Jain
Praful_Jain
Participating Frequently
May 1, 2009

hi Tom,

I suggest you to follow the below step and your problem might get solved.

     Close RoboHelp for word and Microsoft word application. Now go to the Documents and Settings\user\application data\Microsoft\template folder and remove all the DOT files.

Now try running theRoboHelp for word again.

Hope this will help removing the dll calling convention issue.

-Praful

A
Anonymous
May 1, 2009

Thanks for the rapid response.  RoboHelp launches but MS Word will not lauch.  I get the message RoboHelp.dot cannot be located. Please re-install RoboHelp.

If I restore RoboHelp.dot I get the same Run time error 49 as before.

Is there any way to recreate a new RoboHelp.dot that RH 8 and MS Word 2007 like?

Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
May 1, 2009

I think Praful's advice was based on the fact that if you delete/remove that template from that folder, RH should replace it with one from Program Files.

See if you also have a copy of the template within your project. I have seen that cause the same error.

Also is your profile on your local drive or have IT mapped it to a network drive?

See www.grainge.org for RoboHelp and Authoring tips

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