Guys,
Trying to install Robohelp 9.0 for our users. Robohelp works fine, its just Robohelp for Word does not work at all and throws up an error every single time. We have applied the 9.0.1 patch also. These are Dell 980 boxes with Windows 7 64bit - Office 2007.
We are admins and have installed, and Robohelp for Word works fine for us admins. However, when a user logs in and launches Robohelp for Word, they always get a "microsoft visual C++ runtime library error". Every single time.
We have uninstalled, made the user an admin, logged in as them and installed only to get the same result.
Is it something in the appdata folder? Some kind of permissions somewhere since us admins can launch Robohelp for Word, but a general user (even with admin priv's) cannot?
Thanks for any info!
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Replies
I have seen that but probably over 10 years ago so forgive me if I don't recall the exact details. At that time I know much less about the intricacies of RoboHelp and believe we had to uninstall both RoboHelp and Word and then reinstall Word first then RoboHelp. That of course was with much older versions of both applications.
What I would try now is giving one user a new profile with admin rights and without deleting the old one, at this stage. See if that alone helps.
If that alone does fix it then it's your call as to whether to change the user to the new profile with the attendant downside or try the next option.
The next option is to remove both apps and consider using RevoUninstaller (Google it) with the Advanced options. Make sure you only delete registry stuff shown in bold text. You will see what I mean and as admins you will find it is a straightforward app. It is free and we have seen a number of issues fixed using that tool. It is of course at your risk. I keep the portable version on a flash drive.
Beyond that it's likely a call to Tech Support and as an installation problem it is free.
I would appreciate you posting back the fix that works.
See www.grainge.org for RoboHelp and Authoring tips
I found this similar report.
http://forums.adobe.com/message/1946812#1946812
Worth checking the permissions have filtered through?
See www.grainge.org for RoboHelp and Authoring tips
This thread suggests trying right clicking the shortcut to RoboHelp and clcking Run As Administrator.
See www.grainge.org for RoboHelp and Authoring tips
The only threads I found where the problem was fixed was when RevoUninstaller was used. I understand your difficulty there and while it may be too late this time, you might want to consider it for the future.
If you want to search the forums I was using C++ runtime error as the search string. After you have entered the string, you will have the option to limit the search to just that forum. If you don't use that, the search will be across all Adobe products. That said, the fix for another product might work here.
See www.grainge.org for RoboHelp and Authoring tips
One late thought. Try disabling any Word add-ins.
See www.grainge.org for RoboHelp and Authoring tips
Hi there
Perhaps you might also give some thought to abandoning use of RoboHelp for Word and instead consider using RoboHelp HTML?
Pretty much the only reason I would ever consider advising folks to use RoboHelp for Word would be if they were a holdout and still creating WinHelp. Nearly everything these days is HTML based and if what you will be creating is also HTML based, it would behoove you to seriously consider using RoboHelp HTML as you will find yourself frustrated with trying to do things using RoboHelp for Word that are stupid simple in RoboHelp HTML.
Just a thought to consider... Rick 
| Helpful and Handy Links RoboHelp Wish Form/Bug Reporting Form Begin learning RoboHelp HTML 7, 8 or 9 within the day! |
Editing the registry sounds right, essentially why I suggested RevoUninstaller.
See www.grainge.org for RoboHelp and Authoring tips
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