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luviola10
Inspiring
August 26, 2011
Question

Saving changes

  • August 26, 2011
  • 2 replies
  • 866 views

I'm working with RH8. I notice

d today as I was making edits that the Save does not always work, or at least the asterisk will not disappear after I select Save All and the Save is greyed out at the same time. I elected to close the topic and when I reopened it, the edits I made were there so I believe they were saved. Anyone know why this is happening?

    This topic has been closed for replies.

    2 replies

    A
    Anonymous
    August 30, 2011

    I noticed the same thing happen today in RoboHelp 9 that luviola10 did in RoboHelp 8.

    I Saved All and the * still showed on the topic tabs. The changes were saved, so it may be a bug.

    Randi

    L
    luviola10Author
    Inspiring
    August 31, 2011

    Hi Randi,

    so it's a bug that they did not fix in rh9...interesting. thanks for letting

    me know because from the other comment I received saying the person had

    never seen it, I feel that I'm not crazy.

    Captiv8r
    Captiv8r
    Legend
    September 5, 2011

    Luviola

    Please read my replies. I did not say that I had never seen RoboHelp fail to clear the asterisk, what I said was that I had never known it to fail to save the changes. Save All always works but it might fail to clear the asterisks.

    See www.grainge.org for RoboHelp and Authoring tips

    @petergrainge


    Hi all

    I'm wondering if this is what you are seeing.

    I'm not sure exactly when it happened, but I am looking at RoboHelp 7 at the moment. And at least with RoboHelp 7 and the versions that follow, there are actually two different "Save" icons. One is for saving only the open component and the other is for saving everything.

    Please refer to the image below:

    What I'm thinking may be at play here is that you are clicking the Save Component icon and expecting it to behave as if you clicked the Save All icon.

    Normally I will remove the Save icon and leave behind only the Save All because that was happening to me. I'd click save and be perplexed that the asterisks failed to disappear from all but the topic I was working on.

    Cheers... Rick

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    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    August 28, 2011

    I think it is a bug. I have never known Word not to save if Save All is clicked. If it didn't save you would get prompted when you close the topic.

    See www.grainge.org for RoboHelp and Authoring tips

    @petergrainge

    Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.
    L
    luviola10Author
    Inspiring
    August 29, 2011

    Maybe I misstated. I meant "Robohelp" would not save. when I closed the

    topic, it did not prompt me.

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    August 30, 2011

    I didn't misunderstand you. What I was getting at is if you had any doubts about whether or not RoboHelp had saved because the asterisk was still showing, RoboHelp prompts for unsaved changes when you close a topic or the project. Thus if it did fail to save when clicking Save All it would still prompt you later but, as stated, I have never known Save All to fail.

    See www.grainge.org for RoboHelp and Authoring tips

    @petergrainge

    Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.
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