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A
Anonymous
June 3, 2014
Question

Screenshots not displaying

  • June 3, 2014
  • 3 replies
  • 450 views

I generated WebHelp this morning and all screenshots were displaying correctly. A few hours later, I generated WebHelp again and all screenshots have been replaced with the fractured icon in Chrome. Can anyone advise please?

This topic has been closed for replies.

3 replies

A
Anonymous
June 5, 2014

I have managed to fix the problem although still unclear about why it happened originally.

I removed an apostrophe from a folder name, the folder that contained all the files. And now I can see the images again - hooray.

Does RoboHelp have an issue with punctuation perhaps?

Thanks to all who helped along the way.

Jeff_Coatsworth
Community Expert
Jeff_CoatsworthCommunity Expert
Community Expert
June 5, 2014

Strange characters & long paths are both “disliked” by RH ;>)

A
Anonymous
June 5, 2014

Thanks Jeff.

Points to remember and investigate next time RH dislikes what I'm doing.

Your guidance is much appreciated

Captiv8r
Captiv8r
Legend
June 3, 2014

Hi there

Is this occurring immediately after you view the generated content or after you publish it to a server? Or both?

Cheers... Rick

A
Anonymous
June 4, 2014

Hello Rick,

The answer is both.

Jeff_Coatsworth
Community Expert
Jeff_CoatsworthCommunity Expert
Community Expert
June 3, 2014

Are they appearing correctly if you use another flavour of browser? That would narrow it down to either a RH issue or a Chrome one.

A
Anonymous
June 4, 2014

Hello Jeff,

To add something else here - if I preview a topic using Chrome, IE or Firefox, the screenshots are displayed. So this makes me think that generating the files causes the problem. I still don't know what that problem is though.

Jeff_Coatsworth
Community Expert
Jeff_CoatsworthCommunity Expert
Community Expert
June 4, 2014

Excuse my ignorance but where can I find the sample files in order to test them?


If they’re not showing on your Welcome splash page, they should be in C:\Users\user_name\Documents\My RoboHelp Projects\Adobe RoboHelp 10\Samples

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