Screenshots not displaying

[Guest]

I generated WebHelp this morning and all screenshots were displaying correctly. A few hours later, I generated WebHelp again and all screenshots have been replaced with the fractured icon in Chrome. Can anyone advise please?

[Jeff_Coatsworth]

Are they appearing correctly if you use another flavour of browser? That would narrow it down to either a RH issue or a Chrome one.

[Guest]

Hello Jeff,

It is also happening in IE (displaying red crosses) and in Firefox (displaying nothing).

[Guest]

Hello Jeff,

To add something else here - if I preview a topic using Chrome, IE or Firefox, the screenshots are displayed. So this makes me think that generating the files causes the problem. I still don't know what that problem is though.

[Jeff_Coatsworth]

Is it happening with the sample files?

[Guest]

Excuse my ignorance but where can I find the sample files in order to test them?

[Jeff_Coatsworth]

If they’re not showing on your Welcome splash page, they should be in C:\Users\user_name\Documents\My RoboHelp Projects\Adobe RoboHelp 10\Samples

[Guest]

I found them on my local drive - thanks.

I've opened a couple of sample projects and generated WebHelp from both of them; the images are displaying properly.

So, I'm guessing that it must be my specific project.

[Captiv8r]

For the future, it's usually easiest to locate the samples from the Open Project dialog.

Cheers... Rick

[Guest]

Thanks for that tip Rick

[Captiv8r]

Hi there

Is this occurring immediately after you view the generated content or after you publish it to a server? Or both?

Cheers... Rick

[Guest]

Hello Rick,

The answer is both.

[Guest]

I have managed to fix the problem although still unclear about why it happened originally.

I removed an apostrophe from a folder name, the folder that contained all the files. And now I can see the images again - hooray.

Does RoboHelp have an issue with punctuation perhaps?

Thanks to all who helped along the way.

[Jeff_Coatsworth]

Strange characters & long paths are both “disliked” by RH ;>)

[Guest]

Thanks Jeff.

Points to remember and investigate next time RH dislikes what I'm doing.

Your guidance is much appreciated