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Search engine does not return results in IE for Responsive HTML5 help

Community Beginner ,
Oct 12, 2017 Oct 12, 2017

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I'm using RoboHelp 2017 to generate responsive HTML5 help. I noticed that, while the search function works for both Chrome and Firefox, it does not work when the help is opened in IE 11. I tried this from both a web server and a file server with the same results. I experimented a bit with the search settings in RoboHelp but to no avail. RoboHelp 2017 is up-to-date with patches. Has anyone else seen this issue (and found a solution)?

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HTML5 layout

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correct answers 1 Correct answer

Adobe Community Professional , Oct 13, 2017 Oct 13, 2017
OK. In that case, I think the files attached to the bug report below will fix the problem for you.TrackerSee www.grainge.org for RoboHelp and Authoring information @petergrainge

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Adobe Community Professional ,
Oct 13, 2017 Oct 13, 2017

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In the SSL dialog import your layout again changing the name to Whatever2.

Generate with the new layout. I think you will find it works then.


See www.grainge.org for RoboHelp and Authoring information

@petergrainge

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Participant ,
Oct 13, 2017 Oct 13, 2017

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hi,

Sorry to jump on this. I am having exactly the same problem.

You mean import the Indigo screen layout again?

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Adobe Community Professional ,
Oct 13, 2017 Oct 13, 2017

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Yes, exactly that. Don't trash your old one yet so call it Indigo2 or suchlike.


See www.grainge.org for RoboHelp and Authoring information

@petergrainge

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Participant ,
Oct 13, 2017 Oct 13, 2017

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Hi,

I have tried that but its still the same.. using 2017.

I imported the latest .slz for the Indigo from the Robohelp website.

Returns search results in chrome instantly whilst ie11 just hangs with the search box going round and round.

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Adobe Community Professional ,
Oct 13, 2017 Oct 13, 2017

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OK. In that case, I think the files attached to the bug report below will fix the problem for you.

Tracker


See www.grainge.org for RoboHelp and Authoring information

@petergrainge

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Explorer ,
Oct 19, 2017 Oct 19, 2017

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Hi Peter,

I downloaded Willem's fixedJS.zip file. Could you please tell me where to install loadprojdata.js and loadparentdata.js?

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Adobe Community Professional ,
Oct 19, 2017 Oct 19, 2017

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I'm not at a RoboHelp machine right now. Search in Program Files > Adobe >

etc and you will find it in many locations. You need this one in a folder

with Responsive in the path.

Rename the old ones to .jsOLD or similar.

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Participant ,
Oct 19, 2017 Oct 19, 2017

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HI,

I have used these so they go in the output of each generated project. The path in the output is:

template\scripts

You will see the two files in there.

Cheers

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Adobe Community Professional ,
Oct 19, 2017 Oct 19, 2017

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It's OK to put them in the source so that you only have to do it once.

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Participant ,
Oct 19, 2017 Oct 19, 2017

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yes I see what you mean. Putting them in the output works but they need to be added each time they are generated. Was a bit wary of amending the source.

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Explorer ,
Oct 19, 2017 Oct 19, 2017

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Where in the source file do they go?

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Adobe Community Professional ,
Oct 19, 2017 Oct 19, 2017

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See my earlier answer.

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Explorer ,
Mar 08, 2018 Mar 08, 2018

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I hate to ask a dumb question, but I'm not finding a Scripts directory in my RH files. Does it matter where we put William's file? My best guess for my system would be to put it here:
C:\Program Files (x86)\Adobe\Adobe RoboHelp 2017\RoboHTML\ResponsiveHelpExt\widgets

Do you see any problems with this? Thanks very much in advance!

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Adobe Community Professional ,
Mar 08, 2018 Mar 08, 2018

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It's entirely up to you which fix you go with but Willam's fix changes different files to the one from Adobe. When Adobe issue the fix themselves, if you have used Willam's fix you will have part of one fix and part of another.

There's nothing wrong with Willam's fix other than you will have to sort out the mismatch of files later. My instructions do include what to put where.

I have no commercial interest in this, just trying to save you the hassle.


See www.grainge.org for free RoboHelp and Authoring information.

@petergrainge

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Explorer ,
Mar 08, 2018 Mar 08, 2018

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So you created the common\scripts part of the path?

I just out it here:

C:\Program Files (x86)\Adobe\Adobe RoboHelp 2017\RoboHTML\ResponsiveHelpExt without the Common\Scripts directory. Now what do I do? If I run RH, will it grab these files and apply them? Or do I have to do something else?

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Adobe Community Professional ,
Mar 08, 2018 Mar 08, 2018

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The original should all be found in C:\Program Files (x86)\Adobe\Adobe RoboHelp 2017\RoboHTML\ResponsiveHelpExt\widgets\common\scripts.

Save the old files somewhere and then replace with the new files.


See www.grainge.org for free RoboHelp and Authoring information.

@petergrainge

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Explorer ,
Mar 08, 2018 Mar 08, 2018

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LATEST

It worked! Thanks for your help.

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Participant ,
Oct 13, 2017 Oct 13, 2017

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Hi,

To update further. It works in Edge. Tried it on another users machine in ie11 and get the same result - just hangs.

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Participant ,
Oct 13, 2017 Oct 13, 2017

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Hi,

Thanks Peter as always, Yes the fix does work.

Hopefully this will be rolled out in Update 3 officially soon.

Many thanks - have spent hours trying to fix that!

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Community Beginner ,
Oct 13, 2017 Oct 13, 2017

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The second fix also works for me. Thanks Peter. Also thanks to William van Weeldem.

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Community Beginner ,
Oct 19, 2017 Oct 19, 2017

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I put them here:

C:\Program Files (x86)\Adobe\Adobe RoboHelp 2017\RoboHTML\ResponsiveHelpExt\widgets\common\scripts

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Explorer ,
Oct 19, 2017 Oct 19, 2017

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ENTRGWH - thank you! Now that this discussion has complete information, other folks who run into this issue will be able to fix it quickly. Do you happen to know if Adobe plans to fix this? IMO, it's a big deal.

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Adobe Community Professional ,
Oct 19, 2017 Oct 19, 2017

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Yes it will be fixed.

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Adobe Community Professional ,
Oct 19, 2017 Oct 19, 2017

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I couldn't answer your question re the location because, as I said, I

wasn't at a RoboHelp machine. Sorry I don't carry the paths in my head. ☺️

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